Strong communication and active listening are vital for auto repair shops to build customer trust, lead teams effectively and navigate complex conversations for lasting success. Learn more in Leona Dalavai Scott's latest article for MOTOR Magazine. https://lnkd.in/eUqyz8S6
This is one of my most favorite articles to have written recently. I’m grateful to Craig O'Neill and Christopher Cloutier for their invaluable help on this topic. They are the subject matter experts and they generously shared their knowledge on how to be a better public speaker and communicator in the automotive service space. Thank you guys!
Autoflow | autotext.me | Golden Rule Auto Care
1wThank you Leona for allowing Craig and I to contribute! This is one of our favorite topics!