🚨 5 Mistakes to Avoid When Choosing a CCaaS Vendor Choosing the right CCaaS solution isn't just about features and flashy demos — it’s about the fit. Here are 5️⃣ key questions too many enterprises overlook: ❓ 1. Do you really know your ecosystem? Desktops, CRMs, WFM tools — map every integration before you choose a platform. ❓ 2. Are your APIs ready to play nice? Tech mismatches can kill a CCaaS rollout. Know your current API landscape and what future scalability looks like. ❓ 3. What’s your plan for call recording? Retention isn’t optional. How will you handle both legacy and new CCaaS recordings? ❓ 4. Will the reporting work for you? Out-of-the-box dashboards often miss the mark. Make sure it meets your needs. ❓ 5. Is it really cloud? Not all “cloud” is created equal. Check the architecture — true CCaaS should scale both ways, not just when you pay more. At Miratech, we help you cut through the vendor hype to find a solution that truly fits your enterprise. 💡 Ready for more? Click here: https://shorturl.at/qJPKf #VendorSelection #CCaaS #CloudContactCenter #CXStrategy #DigitalTransformation #Miratech
Helpful insight
Well put. There are too many failed CCaaS implementations costing the industry millions in rework. Whether it is a result of the technology or the system integrator or both, there is a tremendous opportunity for improvement. The questions you’ve listed seem simple but are rarely asked and answered in enough detail to drive a successful deployment. No migration will be perfect. A talented, experienced, and honest partner is paramount to pushing through the challenges. Thank you, Miratech, for being one of ours.