Check it out! 🌟 Our Director of Aviation, Rosemary A. Vassiliadis, sat down and chatted with Tom Letizia today on The Middle Ground Radio Show to share insights on the world-class service at Harry Reid International Airport. Hear what she had to say below!
And, and, and, and, and I wanted to ask you what sets our airport apart from the others around the country? And, and I, you've already highlighted that technology is one of the innovative moves that we've been able to make that makes Harry Reid International Airport a better experience. What other? Because I, because I find it pleasant when I travel, I go, I go to different airports around the country. Some I like better than others, but I always find it to be a pleasant experience at Harry Reid. What what other what other factors go into making our airport more innovative and creative than others? Well, first and foremost, we're the front door to Las Vegas. We are the destination right? And we are it We are the very first impression we so we treat it that way. This is our home. You are coming to our place and customer service is extremely. Important. We want our guests to feel welcome and it starts or ends with all of us from the airlines to us that work at the airport, that our ambassadors for the airport and especially TSA and Customs and Border Protection. Those are all those points. That is part of the experience. You don't want you know what, what what I tell because we have of course, large meetings with all of our partners. We don't know what happened to our guests by the time they got here, You know, maybe check out didn't go right there, ride didn't come. They're running late. They're not seasoned travelers. This may be their only trip this entire year. Yeah, thank goodness they chose us. Yeah. So let's try to pick it up from there. We don't want someone getting on a three hour flight just so agitated due to, you know, one simple act of kindness. You know, I tell everyone you know who has a bad. You're an ambassador. Now I'm stuck in the middle.
