Krystle A.’s Post

Hello and welcome to my new followers here, let me use this opportunity to introduce myself. I’ve spent more than three decades as a cruise director, guiding some of the world’s largest and most luxurious ships and seeing more than my fair share of the weirdness and wackiness of human behavior. I’ve also learned countless lessons on what it takes to create unparalleled customer experiences and foster repeat business. I turned my hard-won wisdom into the More Than Perfect ™ customer service model in order to help other businesses do the same. I have a passion for helping people and feel fortunate to have had the opportunity to do so globally. As a customer experience expert, my focus is on truly understanding our customers' needs and consistently delivering on those expectations. Exceeding customer expectations to ensure they have a positive experience with every interaction is paramount. This requires being deeply attuned to their needs, preferences, and pain points, and continuously striving to enhance the experience we offer. While it can be challenging, the reward comes in seeing the significant positive impact on both our customers and the overall business. To book a speaking engagement, purchase my book, or inquire about consulting services, head to my website at paulrutterspeaks.com! #askPaulRutter #PaulRutter #PaulRutterspeaks #customerservice #customerserviceproblems #customerservicetips #customersatisfaction #customerexperience #customerappreciation #customerfeedback #customerreview #customerjourney #customertestimonial #happycustomers #smallbusiness #salesstrategy #publicspeaker #speakerlife #motivationalspeaking #successminded #successmotivation #successhabits #leadershipskills #morethanperfectservice #customerserviceexpert #traveldestination #traveltheworld #youcantmakethisshipup #newbook #cruiseshipwisdom

Taxi industry organogram TAXI industry, the Manager typically does not possess the specific skills that the staff have, such as driving or customer service expertise. Instead, the Manager's role encompasses overall operations and business strategy, ensuring the fleet runs smoothly and meets regulatory requirements. On the other hand, the Rank Manager plays a crucial role at taxi ranks. Their responsibilities include overseeing the flow of passengers, ensuring that everyone is directed to the appropriate taxi, managing the rotation of drivers, and maintaining order. This position is vital for customer satisfaction and efficiency. but once the manager get the drivers license, they leave they management role and demote themselves by becoming drivers and a new manager will come and manage them.

🌞 Summer Reading Series Part 4: The Final Frontier: Customer Service If there’s one thing I’ve learned from this experience, it’s that “customer service” can mean very different things depending on who you ask. To me, it means helping customers in a pinch, especially when circumstances are beyond their control. To Rentalcars.com, it apparently means sending me a final email that feels more like a breakup letter. I was informed, in no uncertain terms, that there was no apologies, no compensation due because everything was clearly stated in the T&Cs. “You agreed upfront on these Conditions,” the email said, in a tone that I can only describe as legally condescending. It was the kind of message that makes you feel like you’ve been schooled rather than served. So, here I am, with no van, an empty wallet, and a new understanding of just how little some companies care about their customers. If you’re thinking of booking through Rentalcars.com or any of its affiliates, consider this a cautionary tale. And if you’re reading this, Glenn Fogel, maybe it’s time for a rethink!? Stay tuned for more adventures tomorrow... 😎🚗 #SummerReading #CarRental #CustomerService #TravelTales

Introducing a New Way to Ride: Say goodbye to outdated services that overcharge and hand your ride off to third-party providers. At LuxuryOnDemands.com, we offer a reliable, premium experience where your comfort and satisfaction come first. Ride in luxury, with the confidence that you’re in the hands of professionals who treat you the way you deserve. This version positions your service as modern, reliable, and focused on customer care, contrasting it with competitors who don’t meet the same high standards. Would you like to refine or adjust it further?

✈️ 𝗧𝗵𝗼𝘂𝗴𝗵𝘁𝗳𝘂𝗹 𝗧𝗼𝘂𝗰𝗵𝗲𝘀: 𝗧𝗵𝗲 𝗣𝗼𝘄𝗲𝗿 𝗼𝗳 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 On a recent flight to Seattle, I experienced something that truly exemplifies the impact of personalized customer service. The Delta Air Lines Comfort+ flight attendant went above and beyond, not just with attentive service but with a handwritten note expressing appreciation for my loyalty as a Platinum Medallion member. It was such a small gesture, but it made a huge impression. It reminded me that in business, it's these thoughtful touches that build long-term relationships and trust. 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗧𝗮𝗸𝗲𝗮𝘄𝗮𝘆: In our fast-paced world, it's easy to overlook the power of personal connections. Whether it's with a client, partner, or team member, taking the time to add a personal touch can make all the difference. A simple handwritten note, a well-timed check-in, or a gesture of appreciation can elevate your customer service and set you apart. 𝗧𝗶𝗽𝘀 𝗳𝗼𝗿 𝗜𝗻𝗰𝗼𝗿𝗽𝗼𝗿𝗮𝘁𝗶𝗻𝗴 𝗧𝗵𝗼𝘂𝗴𝗵𝘁𝗳𝘂𝗹 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗶𝗻 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀: 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲 𝗬𝗼𝘂𝗿 𝗜𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝘀: Whether it's an email, a call, or a meeting, acknowledge the individual's contributions and history with your company. 𝗦𝗵𝗼𝘄 𝗚𝗲𝗻𝘂𝗶𝗻𝗲 𝗔𝗽𝗽𝗿𝗲𝗰𝗶𝗮𝘁𝗶𝗼𝗻: Regularly thank your clients and team for their loyalty and hard work. It doesn’t have to be extravagant—sincerity goes a long way. 𝗕𝗲 𝗣𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲: Anticipate the needs of your clients and team. Address potential issues before they arise and offer solutions tailored to their unique situations. 💬 How do you incorporate personal touches in your business interactions? Let's share strategies for creating memorable customer experiences. #CustomerExperience #BusinessLeadership #ClientRelationships #SlaterSuccess

Mid Week Check In: So part of my development plan with my driver supervisor, we go over prior week operations, successes and opportunities, and current climate with the team. Question he brought up was my thoughts on the relationship between the people and profit. Was a good question and an excellent conversation that we had. I went over with him the symbiotic relationship with people and profit in how I see it working in our organization. With people and profit they are both interdependent and mutually beneficial. On one side, our team are the essential contributors to our profitability. The team drives our productivity, customer satisfaction and innovation which affects our bottom line. Keeping the team happy and engaged leads to world class customer service, which leads to increased sales and customer loyalty. This sets the conditions for our reputation within the towns we service, which attracts more customers and talent. Then the other side, profit gained from all this enables us to invest back into the team, equipment and containers to expand services in the area aligning with our growth strategy. End result, he walked away with a better understanding on why I’m constantly emphasizing engage the team, engage the customers and engage with the community. #People #Development

Are we the UK's most loved service? Well, we don't know that, but we are striving to get there with every shutter we install. Our reviews from customers are one way that we track our progress against our vision of being the ‘UK’s most loved service,’ and there is nothing quite like reading a 5-star review from a customer. We never get tired of them, and we share these little good news stories with the whole team because every person plays a role in delivering a 5-star service to our customers from start to finish. By sharing the good news, everyone involved walks a little bit taller. It is like a small victory that makes going the extra mile that much more worthwhile, like a virtual high-five, lifting the team's spirits and making everyone feel proud that they have made a positive impact on someone’s day. And guess what? The better everyone feels about the work they are doing, the better the job they do for the next customer they see or speak to. We are always humbled by how many customers take time out of their busy day to write a review about their shutters and the service they have received from us. When time is in such high demand and days are busy, it means even more when a little notification pops up to say one of our customers has left a review. Of course, we would love every review to be as good as the one you see here, but any feedback we get from customers is a gift, and we endeavor to treat it that way. Sometimes things don't go according to plan, and sometimes we fall a little bit short along the way, but getting that feedback gives us two valuable opportunities: 1. It allows us to respond to the customer and make things right so that they come away from working with us knowing how much we care about their project and how important it is to us to 'get it right' even if we didn't the first time. 2. It provides essential learning, knowing where and how we can improve as a team in our future interactions with customers. In fact, one of our core values is to "pursue growth and learning," and we actively encourage everyone in the team to continually grow in their role so we can continue to delight our customers throughout their journey with us. And in the interest of having that growth mindset – we are not the UK’s most loved service….. yet. But every day, we get a little closer to it!

Head of Customer Excellence (80-100%, all genders) at Lufthansa Group at Lufthansa Group: With 14 million passengers per year, not every journey can be perfect—but we can certainly try! Often, it’s the small details. We want to maximize the feedback and address challenging process errors consistently. In this role, directly connected to the Executive Board, you and your team will be the central voice of our customers, working to improve our customer journey a little bit every day Tasks * Foster dialogue with our employees: You will organize regular feedback loops with colleagues on the front line, gather insights, and inform them about how their feedback contributes to improving the customer journey. This strengthens the team and enhances engagement and appreciation for their work. * Be the voice of our customers: As the central point of contact, you will analyze all relevant feedback data. Your goal is to identify customer needs and translate them into specific actions. * Shape our "Austrian Customer Circle": You will design and implement this innovative concept, and skillfully moderate discussions with key stakeholders. * Focus on the essentials: With a clear focus on short-term yet impactful topics, you ensure that we develop a continuous understanding of the current customer journey and consistently improve it. * Lead the "Top Customer Relations" team: You will manage our team responsible for servicing and maintaining continuous dialogue with our top customers. Together, you will prepare and participate in dialogue events to deepen understanding of operational processes. Benefits * Discounts * Flexible workhours and part-time working models * Promotion of women * Company health management * Subsidized parking or public transport * Development programs / Training opportunities * Remote working (e.g. from home) * Profit sharing / LVV (bonus) * Flight benefits * Mentoring * Hybrid working possible Requirements * You have a master's degree and have accumulated more than 5 years of experience in customer-focused roles. * Previous leadership experience is a plus, as well as experience in the aviation industry. * Your enthusiasm and curiosity for customer needs are contagious, and you are eager to translate them into tangible improvements. * You combine strong analytical skills with an empathetic understanding of customer processes, quickly identifying inefficiencies. * You approach every task in a structured and organized manner. * You are bold and ambitious, not hesitating to challenge the status quo or upper management in order to find better solutions. * You find practical ways to overcome challenges and successfully implement projects. * You are a communicative individual who can motivate and inspire others to pursue creative approaches and elevate customer experiences to the next level. * You are fluent… #aviationjobs #aviationjobsearch #aerospacejobs

One of the person who inspired me the most in my business journey is Isadore Sharp. Isadore Sharp is the Founder of Four Seasons, a luxury hotel company I had the pleasure working for. During the many years I was part of this wonderful family, I realised how important it is to take care of your people so they take care of your clients. As successful customer service definitely starts with that. So much that high staff turnover is amongst the top 3 reasons to poor customer service. In that period, I learned so much about how much key it is to provide your team with the best customer service resources, expertise and mindset so they can naturally provide their customers with the best experience. And half of what I do today in my business is definitely focusing on that. In fact, my initial business idea was actually around that: how can I help businesses to provide their team with the best resources so it can make the best impact on their customers? And here I am today 🙌 And you, what inspired you to start your journey? #customersuccess #takecareofyourpeople #lovewhatido

For me, customer service is more than just a job-it’s a calling. It’s about making every interaction meaningful, creating connections, and delivering moments that leave a lasting impression. With over two decades of experience in customer service, I’ve learned that the little things-the attention to detail, the personal touches-are what truly makes a difference. This same passion fuels my love for planning and executing world class events. Whether it is a luxury destination celebration or a large scale conference, I thrive on bringing visions to life and exceeding expectations. Every detail matters, and it’s in those details that excellence is found. It’s such a joy to see the smiles, the satisfaction, and the unforgettable memories that come from events crafted with care and precision. I’m committed to creating experiences that are not only seamless but also meaningful and extraordinary. Because at the heart of it all, I believe in delivering nothing less than the best. 💡What does world class mean to you? Let’s talk about it in the comments! #CustomerServiceExcrllence #WorldClassEvents #AttentionToDetail #PassionForService #CreatingConnections #EventSpecialist #LuxuryEvents #ExceedingExpectations