JW Marriott Jeju Resort & Spa’s Post

Yesterday, I had the privilege of bringing in a special guest speaker for my leadership team - Bill Gross, a friend and the General Manager of the AAA Five 💎Diamond resort, The Lodge at Torrey Pines. This world-renowned resort under the executive leadership of my friend, Robert Gleason, is known for its exceptional service. Bill’s invaluable service lessons and insights left us inspired. Here are some key quotes: 1️⃣ If someone cannot muster a smile in the interview, they may not be able to do it in their job. 2️⃣ Service is just the technical delivery of a product, hospitality is how you make them feel. It doesn’t cost more to make people feel good. 3️⃣ Our team is trained to do the difficult immediately. For the impossible, just give us a few more minutes. Bill’s insights engaged our team and reinforces that true excellence in service isn’t just about the tasks—it’s about crafting memorable experiences and fostering a culture of hospitality. Excited to see how our team will incorporate these principles into our work Scripps Health. #GettingToYes #GPTW #Leadership #Hospitality #ServiceExcellence #CustomerExperience #LeadershipDevelopment

What are the three main reasons to attend the upcoming Hotel Leadership Conference? Previous chair of the conference and hotelier, Adrian Ellis MI FIH, shares his thoughts on the three main reasons to attend the Hotel Leadership Conference. Have you secured your ticket yet? Find out more on what to expect from the upcoming event and purchase your ticket here - https://lnkd.in/e3Fk57_c #HotelLeadershipConference #DistillingExcellence

🔑 My Biggest Lesson in Hospitality Leadership Years ago, I learned that luxury service isn’t just about 5-star amenities—it’s about understanding people. One guest once told me: “I don’t remember the room, but I remember how your team made me feel.” That changed my approach to leadership forever. What’s the most valuable lesson you’ve learned in hospitality? Share in the comments!

ibis Styles Mysuru has announced three strategic leadership appointments as part of its efforts to improve guest experiences and operational efficiency. These key appointments are expected to contribute to the hotel’s focus on maintaining high standards in India’s competitive hospitality industry. #retail #market #hospitality #business #news #update #leadership #experience Read more: https://lnkd.in/gkpJKM9P Ganeshram Iyer, Hotel Manager at Ibis Styles Mysuru

✨ When Preparation Meets Opportunity ✨ Last year, I had the privilege of leading a VVIP catering service that came together on incredibly short notice. The stakes were high, the timeline was tight, and the expectations were even higher. But moments like these remind me why I love what I do. What started as a daunting challenge turned into a showcase of teamwork, creativity, and determination. My team didn’t just rise to the occasion – they exceeded every expectation. From meticulous planning to flawless execution, every detail reflected our shared commitment to excellence. The feedback we received reaffirmed why passion and professionalism go hand in hand in this industry. I couldn’t be prouder of the way we handled this event – and I couldn’t have done it without the incredible people I work with. To anyone facing a daunting task: trust your skills, lean on your team, and remember that challenges often bring out your very best. Here’s to raising the bar even higher! #Teamwork #Leadership #Excellence #CateringExperience #EventSuccess #CrestaHotels #CrestaMaun

More success to you

Menu and price optimization is our jam. Ted Babcock is at #RLC and happy to discuss #restaurant #pricing and #menuengineering

J. Willard Marriott’s journey started way back in 1927 with something as simple as a nine-stool root beer stand. But that wasn’t where his vision ended. He took that humble start and turned it into the Hot Shoppes Restaurant chain—eventually transforming it into what we now know as Marriott International. J.W. Marriott’s story is one of true evolution and adaptability. His success wasn’t just about growth; it was about staying true to the values that still define Marriott today. He had a talent for spotting trends, reshaping the business, and always putting people first. It’s those qualities that helped turn a small food stand into a global hospitality icon. Today, Marriott stands for so much more than hotels. It’s a brand built on values that have endured through the years, leading an organization that continues to innovate and set standards in the hospitality world. #EntrepreneurialJourney #MarriottLegacy #BusinessTransformation #Leadership #Hospitality #FounderFlip

AKTG (Abercrombie & Kent Travel Group) has announced new Asia-Pacific leadership roles for Susan Haberle and Tony Archbold. The group says the new leadership appointments will strengthen its APAC market focus and commitment to its trade partners in the region, including an expansion of the on-road trade sales team who will represent both Abercrombie & Kent and Crystal Cruises. Read more here: https://lnkd.in/gYsbUzWF #togetherintravel Debra Fox

How White Castle plans to grow under outside leadership. The restaurant company’s new president, Anthony Joseph, and fourth-generation Ingram family CEO, Lisa Ingram, discussed the future of the family-owned brand http://ow.ly/Wn6t105Y05T