Johanna Bernuy’s Post

Before: They spent hours in the morning ⏰ planning every message and couldn’t personalise as much as they wanted to. Now: They save around 2 hours per day and deliver a hyper-personalised experience, increasing positive reviews and repeat guests. 🎯 Those are some of the results the team at Yours Truly has experienced after using Bookboost. We talked with Meghan Dinegar about how her team’s journey and this is what she told us 👇 Find the link to the full story in the first comment 👀 #hospitality #hoteltech #hoteliers #guestexperience #hotelmarketing

Before: They spent hours in the morning ⏰ planning every message and couldn’t personalise as much as they wanted to. Now: They save around 2 hours per day and deliver a hyper-personalised experience, increasing positive reviews and repeat guests. 🎯 Those are some of the results the team at Yours Truly has experienced after using Bookboost. We talked with Meghan Dinegar about how her team’s journey and this is what she told us 👇 Find the link to the full story in the first comment 👀 #hospitality #hoteltech #hoteliers #guestexperience #hotelmarketing

Only 7 days to go for this webinar ⏰ Guest loyalty is changing 🌟 Don’t get stuck in the past and discover new approaches to loyalty programs that actually build lasting guest relationships. Hear straight from the experts and pick up practical insights you can use right away. 💡 Can’t make it to the live session? No problem - we’ll send you the recording! Grab your spot for the webinar here: https://lnkd.in/dpbePxgn #customerloyalty #loyaltyprogram #customerrelationship #hoteltech #hospitality #hoteliers

It's time to think differently about hotel F&B Because it has a bad reputation But it doesn't have to be this way. ❌ It's not an amenity for your guests; ✅ It should have its own identity that your guests want to visit. ❌ It's not a profit-sucking revenue centre; ✅ It positively impacts your results (and boosts your TREVPAR 😉) ❌ It doesn't have to be boring and obvious; ✅ It has the power to elevate the public spaces and engage the local community. Let's change the bad rep. And start to show the benefits Of a well-considered, well-curated, well-executed F&B experience. Who agrees? 🙋🏼♂️ #innovation #thinkdifferently2024 #hospitality #hotels

Transform your hotel into a true crime destination with zero hassle. As the nation’s largest interactive true crime mystery dinner show, The Dinner Detective isn't just about delivering thrilling experiences—it's about creating seamless partnerships with hotels like yours. Imagine this: Your hotel becomes the go-to spot for an unforgettable night out. We handle everything—marketing, promotion, ticket sales—while you focus on delivering exceptional hospitality. Here’s what partnering with us means for your hotel: - Increased occupancy rates. - Higher food and beverage revenue. - Boosted visibility in your local market. Our shows are tailored to your venue, drawing guests in time and time again. We take care of the buzz, you provide the ambiance. Ready to elevate your hotel’s appeal and create unforgettable guest experiences? Contact us today to explore how we can work together. Let’s make your venue the next great destination for true crime entertainment. Contact: kasey@thedinnerdetective.com #Hospitality #HotelManagement #EventMarketing #TrueCrime #RevenueGrowth #HotelPartner #GuestExperience #TheDinnerDetective

In hospitality, things don’t always go as planned. But how quickly you respond to issues makes all the difference. ❌ Unresolved complaints = dissatisfied guests, negative reviews ✅ Solved on the spot = happier guests, stronger loyalty 𝗣𝗿𝗼 𝘁𝗶𝗽: Empower your team to act quickly on negative experiences with instant feedback tools that address issues in real time, turning potential problems into loyalty-boosting opportunities. Want to see how it works step-by-step? Swipe through the carousel to discover how you can turn guest complaints into stronger loyalty. 👇 --------------------------------- #Hospitality #GuestExperience #Hoteliers #HotelTech

The five minute action that will supercharge your revenue... Google your outlets --> Where do you come up? What are the places you don't - action it! Google common phrases --> like these... 1/Restaurants near me 2/[enter your concept here] near me 4/Best restaurants in [enter your location] 5/Where to eat in [enter your location] What are the phrases you don't appear? Action it! This is exactly what Bal Mahey did at Auden Hospitality for an F&B strategy document We presented to a hotel group yesterday. They were shocked by the results. Sometimes you don't need to think differently You just need to keep it simple Who agrees? PS. Tell me your keep it simple example below 💬 #innovation #thinkdifferently2024 #hospitality #hotels

F&B is a hotel’s competitive advantage. It's the business shop window. - Where guests hang out - Where the local community meets - Where every department interacts And with that, where the continual innovation happens. I shout daily about the importance of F&B Because it’s about to show which hotels have the edge And which ones see F&B as an 'amenity'. So for those who still need convincing Here's your call sign to think differently Because I predict that F&B experience is going to start impacting guest decisions And we know how much you need those room sales 😉 Who's with me? 🙋🏼♂️ #innovation #thinkdifferently2024 #hospitality #hotels

Last week we hosted a webinar about guest loyalty with our partners from TrustYou and Oracle Hospitality. One thing is clear: Although working on your guest loyalty is a long-term effort, there are things you can start doing today 🎯 In this video, some of the tips that were shared (and a great example at the end) 👀 #customerloyalty #hospitality #hoteltech #hoteliers #guestexperience

The Power of Personalization in Hospitality. In today’s hospitality industry, guests are seeking more than just a room they’re looking for memorable experiences. Personalized touches like remembering a guest's favorite drink or tailoring room preferences make all the difference. Building these personal connections not only boosts loyalty but also enhances overall guest satisfaction. #Hospitality #GuestExperience #CustomerService