Jacqueline Tsai’s Post

Download our free guide to see why Fortune 500 financial service companies are using Distributed SQL to grow their business, eliminate risks, optimize costs, and ensure an ideal customer experience.

We sat down with our director of software business development and customer journeys, Markus Doeinghaus, to discuss the trends he's seeing in the world of ATMs. According to Markus, financial institutions are leveraging the unique strengths of ATMs and making them a vital part of their holistic channel strategy. Features like mobile integration and video capabilities create a seamless customer experience while the FI benefits from a more efficient system. #bankinginsights #bankingtrends #atms #bankinginnovation

Download our free guide to see why Fortune 500 financial service companies are using Distributed SQL to grow their business, eliminate risks, optimize costs, and ensure an ideal customer experience.

Businesses are able to streamline financial processes and enhance customer experiences with embedded credit. #businessgrowth #fintechinnovation #financialefficiency #Mywagepay https://lnkd.in/dA3dKPie

We gathered some incredibly insightful data on what matters most to customers of financial services based on 2.6M reviews: Customer service has emerged as the single most influential factor in financial services, with 20% of all Trustpilot reviews mentioning customer service experiences in 2023. As “value for money” was mentioned less with a 9% decrease, “contact” was mentioned 3% more, as customers are becoming less sensitive to price, and more concerned about being able to reach customer service staff when needed. To help your brand stand out and establish itself as helpful and reliable, brands need to take every opportunity to highlight their own stellar customer service.  #Customerservice  #consumertrends  #customerexperience

We're 2 weeks out from CXFS 2024, the conference for CX innovators in financial services and a great place to find answers to your burning CX questions. Tip #1: Prioritize efforts that will reduce customer service costs. We helped one of the largest banks reduce calls to customer service by 40% by making customer notices and alerts clear, concise, and customer-focused. Ask me how! And use code CX24SP to save 25% when you register at https://lnkd.in/epWNV7Pt

📣 Corporate Service Providers… Does this pain point sound familiar? 👇 “We work with multiple different clients and need an easy way to segregate their #KYC data” SQR hears you! We’ve built our new ‘Switch Dashboard’ feature based on customer feedback and a clear industry need. Now you can store data sets separately and access each with ease - all from one SQR account. ⚡ The highlights: ✅ Switch in seconds: Five clicks to be precise ✅ Secure by design: Tailor access to sensitive information ✅ Simple navigation: No additional login details to remember Interested in seeing this new feature in action? Book in a demo with the SQR team ⬇️ 🌐 www.sqr-group.com ☎ +44 (0) 1624 815005 📩 hello@sqr-group.com

RSA Tech’s banking and financial IT services drive growth by re-imagining customer experiences, business models, and tech landscapes, seizing untapped opportunities amidst disruption.

As customer demand for faster payments grows, financial institutions and insurers must move beyond outdated systems. PYMNTS’ report shows how real-time payments can improve customer experience, loyalty, and competitiveness. https://hubs.ly/Q02TrQ_Q0