indó iceland’s Post

💡 What makes customers truly happy? 💡 Last week, NOVA Iceland invited indó for a deep-dive conversation (or as Icelanders call it, a “Trúnó”) on a topic close to our hearts 💓 —what actually creates the happiest customers? Truth is—there’s no one formula. But some companies are proving that doing things differently makes all the difference. Our own Hjördís Elsa Ásgeirsdóttir shared insights on what truly matters when building a company that people love: ✔️ Listen, ask, and understand – Real conversations matter. ✔️ Go beyond expectations – It’s not just about meeting needs, it’s about anticipating them. ✔️ Make banking personal – Because customers aren’t account numbers. ✔️ Create a better society – Businesses have a responsibility to shape a better future. A huge thanks to NOVA Iceland and Margrét Tryggvadóttir for the warm welcome and an inspiring discussion! These conversations matter, and they shape the future of better businesses, better services, and ultimately—happier customers. Because at the end of the day, it’s not just about banking or telecom💙 it’s about creating a better society. 💙 Let’s keep the Trúnó going! 🙌 #indóiceland #nobullshitbanking #ekkibanki #ekkertbull #customerhappiness #realconversations #buildingabettersociety #Trúnó