📦 The key role of the Contract Manager in the supply chain: between proximity and performance! In an interview with Supply Chain Magazine, HEMAR Eric, CEO of ID Logistics Group, highlights a key player in logistics customer relations: the Contract Manager. Proximity to the customer is no longer just a commercial issue, but a technical and strategic one. This is where the Contract Manager plays a central role: ✅ In-depth understanding of customer strategy and needs ✅ Set up a structured organization, focused on continuous improvement in the service of our clients ✅ Monitor KPIs and strategic reviews to guarantee operational excellence 👉 This technical proximity is essential in a world where logistics are becoming increasingly complex. For our key accounts - from retail to e-commerce, by way of industry - it's a real lever for innovation and optimization. "Customer satisfaction is one of ID Logistics' major commitments. This is why, from the very beginning of the company, contract management has been deployed in France and around the world to provide this proximity, this listening necessary for the success of our partnership. The contract manager is an essential link in the relationship with our customers and a guarantee of success." Didier ORSINI, Contract Management Director France At ID Logistics, we believe in an agile supply chain adapted to the challenges of each customer. Read the article: https://swll.to/rHVZl Would you like to meet us? https://swll.to/67efDC #IDLogistics
