#hiring *Service Desk Specialist*, Huntsville, *United States*, fulltime #opentowork #jobs #jobseekers #careers #Huntsvillejobs #Alabamajobs #ITCommunications *To Apply -->*: https://lnkd.in/gFXPJvBm Service Desk SpecialistHuntsville, AL - OnsiteTOP SECRET CLEARANCE REQUIREDExciting new role open working on a project with the FBI! We are looking for a service desk professional with a Top Secret clearance and exceptional communication/troubleshooting skills!Job DescriptionInstalls, changes, and repairs moderately complex problems of personal computer hardware and software systems and provides technical assistance and training to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, email, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.Serves as the first point of contact for troubleshooting hardware/software PC and printer problems.Collaborates with team members to resolve information technology issues and implement process improvements.Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software. Minimum QualificationsAssociate's degree.5 years of experience Other Job Specific SkillsMust have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.Knowledge of assigned hardware and/or software products required.Requires working knowledge of personal computers and peripherals.Stays up to date technically and applies new knowledge to job.Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes.Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Actively looks for ways to help people in the most efficient manner.Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Understands the implications of new information for both current and future problem-solving and decision-making.
Huntsville jobs, Alabama’s Post
More Relevant Posts
-
#hiring *Service Desk Specialist*, Huntsville, *United States*, fulltime #opentowork #jobs #jobseekers #careers #Huntsvillejobs #Alabamajobs #ITCommunications *To Apply -->*: https://lnkd.in/e2T7taDE Service Desk SpecialistHuntsville, AL - OnsiteTOP SECRET CLEARANCE REQUIRED Exciting new role open working on a project with the FBI! We are looking for a service desk professional with a Top Secret clearance and exceptional communication/troubleshooting skills! Job DescriptionInstalls, changes, and repairs moderately complex problems of personal computer hardware and software systems and provides technical assistance and training to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, email, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.Serves as the first point of contact for troubleshooting hardware/software PC and printer problems.Collaborates with team members to resolve information technology issues and implement process improvements.Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software. Minimum QualificationsAssociate's degree.5 years of experience Other Job Specific SkillsMust have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.Knowledge of assigned hardware and/or software products required.Requires working knowledge of personal computers and peripherals.Stays up to date technically and applies new knowledge to job.Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes.Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Actively looks for ways to help people in the most efficient manner.Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Understands the implications of new information for both current and future problem-solving and decision-making.
To view or add a comment, sign in
-
#hiring *Service Desk Specialist*, Huntsville, *United States*, fulltime #opentowork #jobs #jobseekers #careers #Huntsvillejobs #Alabamajobs #ITCommunications *To Apply -->*: https://lnkd.in/e2T7taDE Service Desk SpecialistHuntsville, AL - OnsiteTOP SECRET CLEARANCE REQUIRED Exciting new role open working on a project with the FBI! We are looking for a service desk professional with a Top Secret clearance and exceptional communication/troubleshooting skills! Job DescriptionInstalls, changes, and repairs moderately complex problems of personal computer hardware and software systems and provides technical assistance and training to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, email, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.Serves as the first point of contact for troubleshooting hardware/software PC and printer problems.Collaborates with team members to resolve information technology issues and implement process improvements.Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software. Minimum QualificationsAssociate's degree.5 years of experience Other Job Specific SkillsMust have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.Knowledge of assigned hardware and/or software products required.Requires working knowledge of personal computers and peripherals.Stays up to date technically and applies new knowledge to job.Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes.Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Actively looks for ways to help people in the most efficient manner.Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Understands the implications of new information for both current and future problem-solving and decision-making.
To view or add a comment, sign in
-
#hotjob ALERT Are you a #jobseeker who is #opentowork? Were you part of a recent #layoff, were #laidoff? Check out this new #jobposting with JFR Staffing! I can help you navigate your search with my 20 years of experience in the industry and as a #resumewriter. I can prepare a strong ATS friendly resume to get you results and get you back to work QUICKLY! There is a lot more competition with the recent #layoffs, so it’s even more important you stand out from the competition, and you have a proven job search strategy. How I can help you: • Customized resume preparation- taking the time to thoroughly understand your expertise, not just providing a basic questionnaire or mass-produced “cookie-cutter” resume template. • LinkedIn profile preparation/optimization. • Job search coaching to walk you step-by-step through the process so you aren’t aimlessly applying to jobs and not getting responses. • Freelance Recruiter with a vast network of hiring manager/recruiter contacts to connect you to. 58 of my clients have accepted offers in 2024, 106 accepted offers for new jobs in 2023, 124 in 2021 and 112 in 2022! One obtained a $70K increase in her previous salary, one DOUBLED his salary, one a $50K increase, one a $55K increase and another a $35K increase! Visit my 120+ LinkedIn recommendations of success stories. Two recent client’s success stories: “I went from constant rejection to averaging 6 interviews a week almost overnight.” “I wanted to thank you for all of your help and assistance in this process. I am going on to start my dream job thanks to you and your guidance. I wouldn't have gotten my foot in the door without your reach and connections. Again thank you so much for everything you have done for me and for others. I am blessed to have come across you in this vast network of people." Please take advantage of my FREE RESUME REVIEW offer on my website. https://lnkd.in/g-4bcFV “Remember you only get one chance to make a first impression, make it a Professional Impression!!” Benefits of hiring a Professional Resume Writer https://lnkd.in/gWpHBdBR #careercoach #resumewriter #ono #nowhiring #gethired
Exciting opportunity alert! 🚀 Are you a Helpdesk Manager seeking a full-time position in Lakewood, NJ? Look no further! Reach out for all the awesome details of this on-site role. #HelpdeskManager #JobOpportunity
To view or add a comment, sign in
-
Hey LinkedIn fam! 👋 Today, I wanted to shed some light on an essential role within any organization's IT ecosystem: the Service Desk Engineer. As businesses increasingly rely on technology to drive their operations, the need for skilled IT support professionals like service desk engineers has never been greater. Service desk engineers are the unsung heroes of IT support, serving as the first line of defence against technical issues and providing invaluable assistance to end-users. They're the friendly faces behind the scenes who ensure that your technology works seamlessly, day in and day out. 1.Responding to user inquiries and technical support requests via various channels, including phone, email, or ticketing systems. 2.Troubleshooting hardware and software issues, diagnosing problems, and providing effective solutions or workarounds. 3.Performing remote desktop support to assist users with software installations, configurations, and system updates. 4.Documenting support activities and following up to ensure that issues are resolved promptly and efficiently. In conclusion, service desk engineers are the backbone of any organization's IT support infrastructure, ensuring that technology runs smoothly and users stay productive. If you're passionate about technology and helping others, this could be the perfect role for you! #ServiceDeskEngineer #ITSupport #TechCareers
To view or add a comment, sign in
-
Can a L1 Service Desk Role Fast-Track Your IT Career Skills? Answers: https://lnkd.in/ganp7Jpn #ServiceDesk #CareerGrowth #ITSkills Hey everyone! 😊 I'm curious to hear your experiences with Service Desk L1 jobs. Have you found yourself in a position where you not only tackled daily tasks but also picked up some valuable skills that helped you level up in your career? Here are a few areas I’ve been thinking about that could really boost your skills on the job: Enterprise Networks: Understanding how networks operate can be a game-changer. VLANs and Switches: These components are crucial for managing data traffic efficiently. IPv4 vs IPv6: Knowing the difference between these two can greatly enhance your troubleshooting skills. Security Measures: It's essential to know how to protect your systems from threats. Scripting: Learning some basic scripting can automate tasks and streamline processes. Endpoint Configuration Managers: Managing devices effectively is key in any IT environment. Imagine being able to learn these things right at your job instead of having to do it in your spare time! It can make such a difference in your professional development a...
To view or add a comment, sign in
-
#hiring IT Support Specialist II, Washington, United States, $95K, fulltime #jobs #jobseekers #careers $95K #Washingtonjobs #DistrictofColumbiajobs #ITCommunications Apply: https://lnkd.in/gW_skC44 This is NOT a remote position. POSITION SUMMARY: The IT Support Specialist II is a critically important role situated in the IT Department responsible for in person, telephone, and hardware support of all firm authorized technology and related services, including troubleshooting and resolving technical problems. In many ways, the IT Support Specialist II is the IT Department's emissary to the rest of the firm since they'll support our attorneys and staff on a wide range of technology issues typically found in large law firms - especially related to the processing of legal documents. The IT Support Specialist II supports the firm's IT System Engineers and must be able to resolve Help Desk trouble tickets quickly, pleasantly and efficiently. This position also provides new hire training and desk side coaching to attorneys and staff on the use of all of the firm's supported technology. KEY RESPONSIBILITIES: SPECIFIC DAILY RESPONSIBILITIES 1. Resolve end user calls presented by phone, email, or face to face interactions, including issues with applications, computer hardware, printers, mobile devices, telephones, and basic network access.2. Log each user ticket as it occurs, monitor the firm's ticket queue dashboard, and resolve all assigned IT incident tickets using the firm's IT Service Management System.3. Resolve escalated local office or group assigned incident tickets.4. Use the firm's knowledge base of prior experience or consult other IT team resources in order to resolve incident tickets.5. Escalate tickets to appropriate support teams, when needed.6. Follow up on open issues in each ticket with appropriate escalation teams and provide regular progress updates to customer.7. Refer risks to the firm's information security to the firm's IT Security Team and validate users requesting changes to their account or resetting their password.8. Record issues and document troubleshooting efforts using the firm's IT Service Management System.9. Conference room setup with video conferencing equipment, projectors. 10. Tracking of leased hardware and purchased inventory. PERIODIC RESPONSIBILITIES 1. Participate in monthly IT maintenance server and desktop updates, and annual fire life safety shutdown testing.2. Perform lease returns, including preparing hardware to replace items that are due back to be returned, scheduling retrieval of old hardware from users, and wiping hardware prior to returning to leasing company.3. Participate in on call rotation, responding to after hour calls within firm defined service levels.4. Work with IT team members on testing software applications, firm deployed images, and updating technical documentation.5. Assist with employee onboarding, including
To view or add a comment, sign in
-
We're expanding and invite you to apply for a job, company, and workload that doesn't suck! Why work for us? You want to be introduced to a wide variety of information systems across a variety of environments, with ample opportunity to expand laterally and vertically into new skill sets, all in a practical, safe, and cooperative work environment. We believe you should be paid twice in your profession: In money and new experiences. You're not interested in being a cog in some large corporate machine. You're not the "Windows Deployment" or "User and Password" technician, sitting in front of a desk for 8 hours as a one-trick pony, bored to tears. You're a valued, trusted, and important part of our operations, and should aspire to more. You're here to work with the machines, not BE them. You want to work in a largely low stress work environment. We achieve this by saying "No". A lot. Clients with little basic IT know-how, minimal budget for reliable IT solutions, and even less patience? We don't take them. We deploy best in class software and hardware solutions, and only take clients on that appreciate the time and energy put into keeping things running smooth. This keeps meltdown's non-existent, and major IT incidents manageable. You don't want to dread going into the office? Then stay home! We utilize a flexible hybrid solution to allow employees to reap the benefits of working from home. You want supervisors that are worth it. They say people don't quit jobs, they quit managers, and we agree. That's why we quit ours and started UNITE! Supervisors are here to step in, lend a hand, and most importantly lead by example. You won't be asked to do anything the owners of the company wouldn't do themselves. We have an open door policy and our employees use it. Apply Now: https://lnkd.in/g7a29qqT
To view or add a comment, sign in
-
#hiring *Service Desk Support*, Chantilly, *United States*, fulltime #opentowork #jobs #jobseekers #careers #Chantillyjobs #Virginiajobs #ITCommunications *To Apply -->*: https://lnkd.in/dgpciHpY Job DescriptionInstalls, changes, and repairs moderately complex problems of personal computer hardware and software systems and provides technical assistance and training to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, email, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.Serves as the first point of contact for troubleshooting hardware/software PC and printer problems.Collaborates with team members to resolve information technology issues and implement process improvements.Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software.Minimum Qualifications with an Associate's degree.5 years of experienceCandidates must have a current Top Secret clearanceOther Job Specific SkillsMust have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.Knowledge of assigned hardware and/or software products required.Requires working knowledge of personal computers and peripherals.Stays up to date technically and applies new knowledge to job.Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes.Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Actively looks for ways to help people in the most efficient manner.Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Understands the implications of new information for both current and future problem-solving and decision-making. Service Desk Support
To view or add a comment, sign in