Let’s be honest—construction is hard. Not just because it’s technical. Because it’s relentless. ⛔ It eats time—and time eats revenue. One late delivery. One missing sub. One small delay. One unexpected condition… and suddenly, you’re staring down $70K in lost revenue. That’s not theory—it’s real. We’ve lived it. And we’ve learned from it. We build on those lessons to get better every time. ⛔ Guest experience doesn’t pause for drywall. Construction doesn’t happen in a vacuum—it shows up in your reviews, your GSS scores, and your front desk’s stress levels. ⛔ Budgets fall apart faster than drywall. Scope gaps. Site conditions. Late design changes. Suddenly your "approved budget" is a wishlist. And now you’re cutting scope instead of controlling cost from day one. We’ve seen it all—because we live in the middle of it. We carry that load so ownership doesn’t have to. Renovation doesn’t have to wreck your revenue, your reviews, or your sanity. But it does take a team that’s built for hospitality. People who’ve been through this at full occupancy, with real guests walking the corridors. If you’ve ever thought, “This shouldn’t be this hard…” You’re right. We’re not perfect—but we know how to make it easier.
I'm glad I'm still part of the dream. Those that don't understand don't realize the depth of truth in it. They see a snowball. We see an avalanche. And then we stop it in it's tracks.
This is why hotel owners need an “owners representative “ on their behalf -GC works for GC’s profit -Architect works for award winning designs Owners without an owner’s rep have little if any impact on the renovation process … it’s not their day-job, it’s our job all day long.
That's why we don't use subs as well as supply and manage all of the materials, period!
1000%
I agree.
Totally relate. Navigating unpredictability in our industry drives improvement!
Useful tips
Great breakdown
Senior Project Manager, Superintendent Manager and Business Development
2wLived that for many years in lots of multi unit products. People truly don’t typically know how much harder occupied renovations are and the amount of pre planning it really does take. Great post.