ICYMI: While at Davos, Navan’s Co-Founder and CTO Ilan Twig shared groundbreaking insights on how AI can be implemented for real business impact. Ilan spoke about how Navan is redefining AI in customer service—not by replacing humans, but by creating a cognitive AI system that actually works. Instead of relying on a single LLM, Navan Cognition uses nearly 200 AI models supervising each other to ensure accuracy, trust, and efficiency. Key takeaways: 💭 AI isn’t ready to replace humans—but it can work alongside them. 💭 Navan’s AI now handles 7,000+ chats per day, resolving 60% of cases without human intervention—saving millions in support costs. 💭The AI’s "tool" is a human agent, flipping the traditional AI-assisting-human model on its head. 💭 Trust is everything: Navan’s AI only provides responses it knows are correct, avoiding common AI hallucinations. Navan is leading the way in AI-driven customer support—and businesses everywhere should take note. Watch the full conversation from Davos here: https://lnkd.in/gsE-dCUf
