📢 !! Great Opportunity for
#ApplicationSupportEngineers out there !! #Immediate_Joiners for #Noida and #Kolkata location.
Title - Application Support Engineer
📍Location - Noida (Sec-62) and Kolkata (New Town)
📑 Experience - 1 to 2 years of relevant experience
⏰️ Shift-timings - Rotational shift
RESPONSIBILITIES :
*Ensure an end-to-end client experience that is highly responsive and professional.
*Lead and mentor junior support analysts and hands-on support in day-to-day operations.
*Perform and oversee daily system checks, continuous monitoring, and regional handover.
*Utilize monitoring tools to ensure system health and performance.
Partner with appropriate delivery and engineering teams to prioritize bug fixes and changes.
*Maintain and improve technical support documentation for knowledge sharing and training.
*Participate in UAT and partner with delivery team for application releases into production.
*Ensure essential procedures are followed and help to evolve high operating standards.
*Automate manual and repetitive tasks to increase operational efficiency.
*Produce and automate high-quality MI reports and service level reporting for clients.
*Drive continuous improvement initiatives to enhance support processes and client satisfaction.
*As QF experience increases, there will be opportunities to widen skillsets, e.g., addressing technical debt, training/mentoring.
REQUIREMENTS:
* Extensive experience in technical support especially on .NET / Azure application microservices.
* Proven leadership experience, with the ability to mentor and develop team members.
* Proficiency in microservices architecture and design patterns.
* Provide evaluative judgment based on analysis of factual information in complicated situations.
* Knowledge and experience of programming languages like C#, Python
* Familiarity with CLI tools specifically VSCode and API tools like Postman.
* Understanding of cloud services (Azure), containerization (Docker) and orchestration (Kubernetes).
* Experience with Azure services and Azure SQL Database.
* Experience with monitoring tools such as Grafana, Datadog, AppDynamic, Uptime Robot.
* Self-starter that leads by example with a can-do attitude.
* Excellent interpersonal skills, strong communication skills,
* Strong desire to learn new skills & knowledge (business and technical) and build on existing skills.
* Obsessive documentation practices, collaborative work style, and strong attention to detail.
* Ability to work under high-pressure, prioritize, and handle multiple service request tasks.
* Apply a logical approach to diagnosing problems and proposing solutions.
* Ability to conduct data analysis and build scripts to assist support.
Kindly share your resume at trishita.mistry@empaxis.com
#jobseekers #Linkedconnections #applicationsupportengineer #Applicationsupport #C #Python #Azure #Postman #APItools #Kubernetes #Kolkatajobs #Noidajobs #SoftwareSupportEngineer #Grafana #Docker
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