We're back on LinkedIn! We present a new and fresh identity and values with the new claim 'It's just a car'. What we claim is to have just the right car for you. Nothing more, nothing less. A car rental that gives you just the essentials, at just the right price, that you can just pick up and get your holiday started with. Because at the end of the day, what really matters is not the car, it’s what you do with it. No fuss, no finicking, just a car. 🚗 Just GOLDCAR 💛 #Goldcar #Itsjustacar #Rentacar
I made a reservation at a Goldcar agency at Valencia Airport to pick up car at noon. Regarding some insues my flight delayed and bags missing upon my arrival, I showed up at the rental agency with a six hours delay. The agency took the decision to cancel my reservation and takes fees to my refund just because in a very little laters on the term and condition contract it says that the customer won’t be able to get a car after 6 hours delay. I send proof of my delay and asked to the agency to make something regarding my reservation as I’m used to rent a car with them . The only explanation I’ve received from customer service has been « my shift is over, goodbye ! »
it's a shame! You owe me more than €1700 after returning the rental car in December 2024, and I still haven't received it. your customer service is incompetent and does nothing to resolve the situation. I am awaiting feedback from you urgently.
Continued They Company seems to rely on a shady T's & C's about a 6 hour window that they do not mention anywhere in the T's & C's, nor on their website, nor in the emailed booking confirmation. They also refer to including flight details in your booking, but as far as I am concerned, I paid for the use of a car for a set period. If I collect it late that should not be a factor, as I have paid for the use of the car for that time and if I collect it later, I'm still paying for its use. If they want to rely on the flight info as part of their reason to refuse you a car, then make that field mandatory and don't take the customer's money if it's not filled in!! From what I see on this site, it's take people's money with any means possible! I am out of pocket to the tune of €569.06 as a result of dealing with this charlatan of a company. They left us stranded at the airport and did not care about their customer, as they already had their money, or more to the point, my money, and that seems to be the object of their operation.
Welcome back to LinkedIn, Goldcar Rental! 🎉
Hi please can you contact me regarding an issue with Goldcar Faro. I think you need to know what is happening
I came to this site to pretty much make the same complaint!! Our flight was delayed and upon arriving at the desk to collect the car, I was told that the collection was outside the 6 hour window and there was nothing they could do, even though I had paid fully for the hire of the car for two weeks! Their 'help desk' must be populated by the most demotivated people possible, as they will do nothing to help or address your situation. They just repeat the mantra about the terms and conditions, ad nauseum. How they can even get up for work in the morning, knowing that their day is just going to be customers ripping into them is beyond me. To be continued
Great service
Does this mean that you’re finally going to put the customer first? As my journey with your company is extremely poor at the moment and with a customer service centre that doesn’t answer calls or solve even the smallest of problems. Hardly a brand of the 21st century. My only hope is that Europcar instils some of their values on your organisation.