We proudly celebrate our continued partnership with Les Clefs d'Or® International at its 69th UICH International Congress in Madrid. During today’s Education Day, Amanda Frasier, our president of Standards & Ratings, joined a panel that shared insights on luxury service trends and the indispensable role of a Les Clefs d'Or concierge. The data speaks volumes: year to date, Five-Star hotels with a Les Clefs d'Or concierge consistently outperform those without, achieving an average of four points higher in guest service interactions. This underscores the power of the organization’s commitment to education, service and friendship. Investing in a Les Clefs d'Or concierge isn't just an amenity, it's a game-changer for elevating the guest experience. #lesclefsdor #concierge #inservicethroughfriendship #yourkeytoeverything #ForbesTravelGuide #hospitality #hospitalityindustry #hotels #hotelsandresorts #luxuryhospitality #luxurytravel
Great insights!
It was a pleasure speaking on the panel with you, Amanda!
So good to hear Amanda Frasier speaking on the future of our profession. As a Les Clefs d'Or® International member, our partnership with Forbes Travel Guide is a game changer and one of which I am immensely proud. Vive Les Clefs d’Or!
Elevating Luxury Hospitality | Guest Experience Leader | Luxury Hospitality Manager
4dAn incredible testament to the impact of Les Clefs d'Or concierges! 🔑 What trends are you seeing in how guests engage with concierges today? Are there new challenges or expectations shaping their role? How do concierge services continue to evolve in luxury hospitality? What do we do to make it better? #LesClefsDor #ForbesTravelGuide #hospitality #hospitalityindustry #hotels #hotelsandresorts #luxuryhospitality #luxurytravel