Erika Zucker’s Post

I'm wondering how the new practice of having associates wear body cameras at TJ Maxx & HomeGoods will go over with customers. It's pretty sad that we've gotten to a point where businesses even have to consider a move like this to reduce theft, but the shoplifting problem has become so rampant that they're considering all kinds of options to stem the tide. Law abiding shoppers know that this action is targeted at bad actors, but they may feel like their personal space is being invaded and might not take well to that concept. After all, those body cams may pick up private conversations between shoppers that are not about their purchases and that aren't intended for public consumption. Shoppers know they're already being watched all the time, and they're ok with that, but the step of wading into personal space might be another matter. When customers engage with a business, they want to feel welcomed, cared for, and appreciated. Not sure that body cams fit the bill for making customers feel welcomed. Yet there is a mitigating factor, i.e., part of feeling welcome is feeling safe. If customer feel that body cameras contribute to their safety, they might warm up to this practice. So the jury is out. My guess is that initially the body cameras will be a non-issue as they are non-obtrusive and will go unnoticed. All that will change the moment one of those cameras captures a conversation or incident that gets publicized and coverage of it goes viral. That will bring the practice into public consciousness and the lines for and against will be drawn. When it's netted out, I think the "against" will have. What's your take? Get details in the article linked below and share your thoughts. I'd love to hear them. https://lnkd.in/eCRU3ktt #cx #customerexperience #customerobsessed #customerobsession #cxo #cmo #shrinkflation #shoplifting

I'm wondering how the new practice of having associates wear body cameras at TJ Maxx & HomeGoods will go over with customers. It's pretty sad that we've gotten to a point where businesses even have to consider a move like this to reduce theft, but the shoplifting problem has become so rampant that they're considering all kinds of options to stem the tide. Law abiding shoppers know that this action is targeted at bad actors, but they may feel like their personal space is being invaded and might not take well to that concept. After all, those body cams may pick up private conversations between shoppers that are not about their purchases and that aren't intended for public consumption. Shoppers know they're already being watched all the time, and they're ok with that, but the step of wading into personal space might be another matter. When customers engage with a business, they want to feel welcomed, cared for, and appreciated. Not sure that body cams fit the bill for making customers feel welcomed. Yet there is a mitigating factor, i.e., part of feeling welcome is feeling safe. If customer feel that body cameras contribute to their safety, they might warm up to this practice. So the jury is out. My guess is that initially the body cameras will be a non-issue as they are non-obtrusive and will go unnoticed. All that will change the moment one of those cameras captures a conversation or incident that gets publicized and coverage of it goes viral. That will bring the practice into public consciousness and the lines for and against will be drawn. When it's netted out, I think the "against" will have. What's your take? Get details in the article linked below and share your thoughts. I'd love to hear them. https://lnkd.in/eCRU3ktt #cx #customerexperience #customerobsessed #customerobsession #cxo #cmo #shrinkflation #shoplifting

This evening I talked to @skysarahjane on @skynews 📺 about the work I've been leading in Thames Valley to tackle #shoplifting and #RetailCrime. 🛒 Over the last 12 months charges for shoplifting offences have risen by 111% in Thames Valley. There's plenty of work to do but a clear strategy and a concerted effort is having an impact. Key to the plan is increasing reporting and information sharing, which is why we're rolling out the Disc system free of charge to retailers in Thames Valley. 📱 #Crimefighters

Mulberry England has said there a "clear need to reprioritise and rebuild the business", after its group revenue fell by 19% to £56.1m in the six months to 28 September. The luxury clothing firm saw its UK retail sales decrease by 14% to £31.1m in the same period, while sales in the Asia Pacific region dropped by 31% to £9.3m #mulberry #revenue #investment #fashion

It's important to remember that the threat of shoplifting isn't the only thing businesses should be concerned about. The insider threat can also have a significant impact on a business's finances and branding. It's crucial to address this issue with the same level of attention and care. Don't let the insider threat go unnoticed. #securityawareness #businesssecurity #insiderthreat

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Your Mission Stay Alive Instructions Illustrated.… @FixturesCloseUp #FixturesCloseUp #StoreFixtures #RetailFixtures #StoreDisplays #RetailMerchandising #RetailOutfitting #Shopfitting #StoreSupplies #VisualMerchandising #PointOfPurchase #POP #PointOfPurchaseDisplay #StayAlive #YourMission 

It's not all retail fit outs! Sometimes things get a little (or a lot!) more complicated, but it's nothing we can't handle! ampersand-associates.com 01279 505023 #ampersandassociates #storeinstall #surveying #technicaldrawings

It's not all retail fit outs! Sometimes things get a little (or a lot!) more complicated, but it's nothing we can't handle! ampersand-associates.com 01279 505023 #ampersandassociates #storeinstall #surveying #technicaldrawings

How to Control Shoplifting. #ShopliftingPrevention #RetailSecurity #TheftControl #RetailSafety #LossPrevention #RetailTips #SecureStores #RetailManagement #ShopliftingAwareness #AntiTheftSolutions #ProtectYourBusiness #RetailProtection #ShopliftingControl #CrimePrevention #RetailStrategies #SecureShopping #StoreSafety #RetailSuccess #ShopliftingTips #RetailSecurityMeasures