Global CEO/ Chair/ Board member/ Beauty industry expert/ Transformational leader/ ESG Champion/ Private Equity advisor/ Mentor/ Founder of Boynton Advisory Limited/ International retail expert
An excellent reminder from Martin Newman about the things that matter in building and growing a healthy business. Whilst many of us quote Peter Drucker’s remark that culture eats strategy for breakfast … it’s not to imply that building a winning business culture is an easy choice for a leader … it’s actually much harder than crafting a ‘perfect’ strategy. But if you are prepared to invest the leadership courage, energy and long term commitment (and are able to take your owners with you…) there’s no doubt that you can create a more resilient and creative business, and gain real advantage over your competitors.
One of the world’s leading authorities on customer centricity, a global speaker, part time chief customer officer, author, creator of the Mini MBA in Customer Centricity and a trusted board advisor.
Here are my 3 top takeaways after working over 40 years in the retail industry. Comment any tips you have after having experience within your field, share some knowledge below! Hats off to some other retail luminaries I’ve witnessed make a difference to the customers they’ve served and to our planet; Zoe Rowswell, Kate Walmsley, Alex Holt, Emily Reichwald, Lucy Carver, David Boynton, Mary Homer, Andrew Xeni, Sanjay Vadera, Billie O'Connor, Chris Brook-Carter.
One of the world’s leading authorities on customer centricity, a global speaker, part time chief customer officer, author, creator of the Mini MBA in Customer Centricity and a trusted board advisor.
11moDavid Boynton thank you for sharing. I couldn’t agree more. A good culture stands the test of time. And worth the effort to nurture it.