Conveo (YC S24)’s Post

Conveo (YC S24) is an AI-powered platform that conducts and analyzes voice and video interviews, helping businesses gather deep customer insights at scale—quickly and efficiently. Founded by Ben De Smet, Hendrik Van Hove, and Dieter De Mesmaeker, Conveo is reimagining how businesses gather deep customer insights. Their AI-powered platform conducts and analyzes voice and video interviews, delivering faster, deeper, and more scalable insights. Traditional surveys often miss the nuance, and qualitative methods can be slow and costly. Conveo bridges this gap, enabling companies to capture meaningful insights quickly and efficiently. Whether you’re in market research, marketing, product management, or user research, Conveo is designed to provide the in-depth understanding you need, without the usual hassle. From setup to analysis, their platform streamlines the entire qualitative research process, making it easier than ever to understand your customers. Reach out to the team at hello@conveo.ai to try it out. Congrats Ben, Hendrik, and Dieter on the launch! 🚀 https://lnkd.in/gYJrptUG

Hey LinkedIn community! 🚀 As a product manager passionate about AI innovations, I recently dived into Observe.AI's platform. Here's my analysis: 🔍 Product Overview: Observe.AI supercharges contact centers with its advanced conversation intelligence platform, analyzing 100% of customer interactions with a 40 billion parameter LLM. ✨ Key Features: - Real-Time AI: Live guidance for agents. - Post-Interaction AI: Automated QA & deep insights. - Generative AI: Customized summaries & knowledge surfacing. - Comprehensive Analytics: Detailed reports for data-driven decisions. 🌟 Benefits: - Performance Boost: Enhanced agent productivity. - Compliance: 15% improvement. - Sales Conversions: 20% increase. Explore more at [Observe.AI](https://lnkd.in/gduM5gEZ).

Struggling to turn first-time visitors into repeat customers? 🔄 On January 29th, we’re teaming up with Black Crow AI, Stay AI and KnoCommerce for an expert-led webinar breaking down the strategies to: ✅ Optimize your customer journey from day one ✅ Build trust and loyalty with first-time visitors ✅ Drive conversions that fuel long-term success Let’s start 2025 with a strategy that works. Link in the comments—save your spot now! 🚀

Value and Sales, with some AI sprinkles Daphne Costa Lopes just delivered the latest edition of the brilliant '25 Customer Success Trends Report' https://lnkd.in/d3bn3nbr The key learning: 𝗩𝗮𝗹𝘂𝗲 𝗶𝘀 𝗲𝘃𝗲𝗿𝘆𝘁𝗵𝗶𝗻𝗴. Over the last few years, we have learned that value is fragile. It is 1. very subjective to your clients and 2. it can change quickly. Ensuring everyone in GTM has their eyes peeled for value-building will help us succeed next year. ► Take your teams and look at the value you offer. What is it exactly? ► Look at potential competitors and how that can change the value that you deliver ► How has the value changed over time ► Do you need to re-priorise your customers in different cohorts/segments? What are your key learnings from Daphne's report? Let me know in the comments.

Stop. Wait. What? Time to Lead is now a matter of seconds? But how? Well, you gotta watch this webinar. Just wrapped up a mind-blowing session on how AVA (our Voice AI) now springs into action the moment a form is submitted. Yeah, you read that right. Here's the deal: • Someone fills out a form • AVA immediately calls them • Lead captured and engaged in seconds No more waiting. No more missed opportunities. 𝗕𝗼𝗻𝘂𝘀: We've finally caved and started a YouTube channel. This webinar? It's our debut. (Late to the party, I know, but we're making an entrance!) Fair warning: This might make your current lead process look like snail mail. 🐌 Thoughts? Questions? Minds blown? Drop 'em below. 👇 #VoiceAI #LeadGen #GameChanger"

Using GenAI to predict NPS and the Why🤔   Earlier this week, CX Today posted about a firm using GenAI to predict customers’ Net Promoter Score and the why behind the score. I am a big believer in predictive analytics👏, but I question:    Can GenAI really provide the most important component of NPS — the why⁉   What are your thoughts?

🚀 𝐖𝐞𝐛𝐢𝐧𝐚𝐫 𝐑𝐞𝐜𝐚𝐩: 𝐅𝐨𝐫𝐦𝐬 & 𝐒𝐮𝐫𝐯𝐞𝐲𝐬 🚀 Yesterday’s webinar was jampacked and a deep dive into how Forms & Surveys not only capture leads, but also trigger automatic outreach using our powerful Voice-AI technology, #AVA. Here’s a quick recap: ⭐𝐖𝐅𝐆-𝐬𝐩𝐞𝐜𝐢𝐟𝐢𝐜 𝐰𝐨𝐫𝐤𝐟𝐥𝐨𝐰𝐬: From #FNA forms and Survey Cards, leads are added to automated outreach sequences, including emails, texts, and most importantly, AVA’s outbound calls. ⭐𝐂𝐮𝐬𝐭𝐨𝐦𝐢𝐳𝐚𝐛𝐥𝐞 𝐟𝐨𝐫𝐦𝐬 & 𝐬𝐮𝐫𝐯𝐞𝐲𝐬: Create and deploy via URL, website embed, or QR code, tailored to your needs. ⭐𝐋𝐞𝐚𝐝 𝐟𝐮𝐧𝐧𝐞𝐥𝐬 & 𝐜𝐨𝐧𝐝𝐢𝐭𝐢𝐨𝐧𝐚𝐥 𝐥𝐨𝐠𝐢𝐜: Qualify or disqualify leads and redirect them based on their specific inputs. ⭐𝐃𝐚𝐬𝐡𝐛𝐨𝐚𝐫𝐝 𝐩𝐫𝐞𝐯𝐢𝐞𝐰: A sneak peek of #NIKO’s updated dashboard with detailed analytics. Missed the session? The recording is available in our community portal! Of course, you'd have to join the community first 😉 You can also catch it on our YouTube here: https://lnkd.in/gG6nk95a Stay tuned for more on how AVA can handle your calls while you focus on growing your business. 📞 #AIforBusiness #VoiceAI #AutomatedCalling #LeadCapture #FormsAndSurveys #LeadGen #WFG #GHL

🚀 Tomorrow’s the day! We’re finally unveiling what Amplemarket’s Duo is truly capable of. Join us for our first public keynote, where we'll show sales leaders and sellers how Amplemarket is transforming the game with its all-in-one AI Sales Copilot that: ✨ Tunes into your unique sales strategy, ICP, and tone of voice 🧠 Scans countless signals while you sleep to deliver best-fit leads the moment you log in 🎯 Creates 1:1 AI-optimized sequences for each prospect that sound just like you This is Amplemarket like you've never seen before. This is SALES like you've never seen before. If you’re curious to see how it works, sign up for our Founders' Keynote tomorrow! You won’t want to miss it. 👉 Here’s the link to register: https://lnkd.in/dnnTFjCf

🚀 Tomorrow’s the day! We’re finally unveiling what Amplemarket’s Duo is truly capable of. Join us for our first public keynote, where we'll show sales leaders and sellers how Amplemarket is transforming the game with its all-in-one AI Sales Copilot that: ✨ Tunes into your unique sales strategy, ICP, and tone of voice 🧠 Scans countless signals while you sleep to deliver best-fit leads the moment you log in 🎯 Creates 1:1 AI-optimized sequences for each prospect that sound just like you This is Amplemarket like you've never seen before. This is SALES like you've never seen before. If you’re curious to see how it works, sign up for our Founders' Keynote tomorrow! You won’t want to miss it. 👉 Here’s the link to register: https://lnkd.in/dnnTFjCf