Comm100 reposted this
📊 The 2025 Live Chat Benchmark Report is here! Looking to improve your support team’s performance this year? Start by knowing how you stack up. Here are just some of the many stats from this year: ✅ 73.77% of chats are now handled by chatbots ✅ Average CSAT remains high at 4.24/5 ✅ Average response time is just 35 seconds ✅ Mobile chat dominates at 77.9% of all interactions The 2025 Live Chat Benchmark Report by Comm100 breaks down the latest CX performance data across industries, team sizes, and channels; giving you the insights you need to: ✔ Improve response times ✔ Boost customer satisfaction ✔ Make smarter decisions with AI 📥 Download the full report now and see how your team compares → 🔗 https://lnkd.in/gVEh_ZhR
