Berkley Environmental (a Berkley Company)’s Post

Transcript

The chairs are kind of small. So I'm like, do I cross my leg? And I feel like I don't know what to do. Is this better or should I cross my legs the other way? I don't. I don't even. I'm at a loss for myself right now. Yeah. It's important that our brokers be completely aware of what we actually do provide such as you know, not utilizing a third party administrator that we have been in cause claim service, that we have people like you in the and they claim services team that actually go out and meet with our clients and our our want to build that relationship. It's it's so critical our brokers are aware of that so that they can. Share that information with their clients to say, hey, listen, it's not just an insurance company, but they're they're a partner and they want to work with you to make sure that your company is profitable and at the same time provide you with the best service we possibly can. Yeah, of course. And then even with workers comp claims, we have so many services we can help them miss certain states, you know, workers comp associate specific. Have you ever handled workers comp claims? May know, you know, workers comp claim as as I've learned is very state specific. So. We have our adjusters that are all specialized in certain States and then also and then with the liability teams, we have designated adjusters on certain accounts to really help build that rapport. And then just going back to workers comp, I mean we can assist our brokers and our insured partners with panelists. There's medical networks, we have bill review, we have alternative return to work programs. I mean as you know, our insurance have, you know, pretty high risk jobs. It's really no modified duty for them. You know, there's not really, you know, to sit inside. They're out in the field and just to be down these employees, you know, can tremendously impact the difference. So, you know, we work with a vendor partner for an alternative return to work program where we can get our employee workforce, you know, doing safety training modules, working with a nonprofit. So they can still be on the payroll and still be part of the team even though they can't be out in the field with their coworkers. So that's another great service we have in addition to the workers for the workers comp Excellent. The one thing that we want to do is make sure that we have a good. Communication with our underwriting department and our risk management services because we want to ensure that, OK, I lost may happen today, but what are we going to do? Prevent it in the future? Or maybe a loss didn't happen, but we see something else that may be concerning that we could prevent a loss down in the future. Yeah, I know people want to talk about, you know, our insurance, our clients, they want to talk about claims. We have claim reviews. But I mean, I know the question, you know, when you work with our risk engineers and our risk management team, it's like you take a step back. Why did this? May occur, you know, we investigate from the claim from the second Acclaims reported to us, we investigate from there. But our risk engineering team or risk management team, you know, they take a step back to why did this loss occur and then, you know, can help the insured so they prevent future losses. Yeah, look, we're good at handling claims. We would like to be even better at avoiding claims, right. And I'm sure our insurance would like to see that. And that's what the critical element of having risk management in house is that that communication they can get on the phone with the insured with the help of Becky. As well to, you know, deal with that relationship and talk with our insured say, hey, you might want to consider this new technology, some of our other insurance are utilizing it so that you can potentially avoid, you know, future incidents in the in the future. We do see a lot of. New technology like the GPS data in the vehicles or the insurance can monitor and track the behaviors of the employees and that's all risk avoidance. If they can get ahead of that, they may potentially see some behaviors that they don't necessarily like and address it prior to an incident that could potentially impact their business and, and, or their livelihood. Mean I've been out with customers before as well. And you know, they ask about it, we're talking about their claim review and they just say, do you have any risk management services? And I mean, we have. Safety advantage portal and then they can get set up in that and then they have a whole plethora of learning management system as well with that. That's a great resource.