Outdated WFM tools aren’t just frustrating — they’re costing your team time, efficiency, and morale. Pavlos Vasilakis breaks down the hidden ways legacy systems slow down support teams, from rigid scheduling to unreliable forecasting, making it harder to keep up with today’s demands. Drawing from his experience as a workforce manager, Pavlos explains how modern WFM solutions, like Assembled, help teams move faster, reduce manual work, and stay ahead of shifting support needs. If your current tool is creating more problems than it solves, it’s time to rethink your approach. Read the full article to learn what to do about it.
