From the course: Leading and Managing Successful UX Teams

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The role in different organizations

The role in different organizations

- What you'll do as a UX manager can vary depending on the type of organization you work for. If you're looking to get into the role, it's important to know what to expect. In a design agency, the UX manager is a client-facing role. You'll sell UX services and build clients' confidence in your capabilities. You'll define and communicate your design process as this is what clients will buy. You'll estimate timescales for projects, answer questions, and build relationships, learning to talk about UX with confidence. The pace of work is fast. You'll get good at estimating and managing workload, coping with rapidly changing plans and working under pressure. Your team will be small and the size can change often. For example, by adding freelancers when you need extra help. Agencies need to continually find new work, often overdelivering to impress clients. Your team may be asked to deliver higher fidelity work than they would as…

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