From the course: Customer Service: Call Control Strategies

Get customer calls resolved faster

From the course: Customer Service: Call Control Strategies

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Get customer calls resolved faster

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- I read that the average customer service call lasts two minutes longer than it needs to. The problem with longer calls is the impact it has on customers who are on hold waiting for help, and it's frustrating for you too because other things need your attention. In this course, we're looking at how you can quickly move calls to closure using techniques that are effective, but polite. My name is Myra Golden, and for more than 20 years, through my workshops, I've helped customer service professionals just like you. Join me in this LinkedIn learning course and learn how to control conversations politely.

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