Warranty Supervisor

Here is what you will be doing as part of the team:

Business Title: Warranty Supervisor

Objective: The Warranty Supervisor manages the workflow within the Warranty and Service Department.

About Us

Job Requirements

Duties and Responsibilities:

• Lead and Supervise Warranty Clerks Team: Oversee and mentor a team of Warranty Clerks, ensuring efficient workflow, high performance, and professional development.
• Collaborate with Operations Warranty Team: Work closely with the Operations Warranty team to address and resolve open warranty claims promptly and effectively.
• Track Credit Memos: Accurately track and manage credit memos owed to Gemaire for warranty claims and vendor returns, ensuring timely processing and reconciliation.
• Utilize Vendor Portals: Efficiently use vendor portals to monitor, track, and follow up on open claims and returns, ensuring accurate and up-to-date records.
• Issue Resolution: Proactively troubleshoot and resolve any issues that arise during the warranty claims and returns process, maintaining smooth operations.
• Monitor Claim Closure Rates: Regularly monitor and analyze the successful closing rate of warranty claims and vendor returns, implementing improvements as necessary.
• Vendor Communication: Maintain clear and effective communication with vendors regarding the status of warranty claims and vendor returns, working collaboratively to resolve any open issues
  
  

promptly.

• Support Sales Centers: Provide comprehensive support to Sales Centers in addressing warranty
  
  

and vendor-related issues, ensuring swift and satisfactory resolutions.

In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.

Required Qualifications:

• A Bachelor’s degree in Business or a related field is preferred.
• Previous experience in accounts payable is highly desirable, demonstrating familiarity with financial processes and vendor management.
• Demonstrated excellence in customer service, with a strong ability to follow through on tasks and commitments.
• Proven supervisory or management experience, with a track record of successfully leading and motivating teams.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and the ability to quickly learn new software tools.
• Strong capability to manage multiple tasks effectively in a dynamic and fast-paced work environment with competing priorities.
  
  

Education/Experience:

Bachelor’s degree in Business or a related field is preferred.

Work Environment Details:

Office Setting Hybrid Schedule, working 2 days minimum at the office/branch a week.

Physical Demands Demand Frequency:

Sedentary – Lifting 0-10 pounds Occasional

Light Lifting – 10-20 pounds Never

Moderate Lifting – 20 to 50 pounds Never

Heavy Lifting – 50 to 100 pounds Never

Pulling/Pushing, Carrying Never

Reaching or working above shoulder Never

Walking Occasional

Standing Occasional

Sitting Constant

Stooping Never

Kneeling Never

Repeated Bending Never

Climbing Never

Desk Work/Computer use/Telephone use Constant

Operating a motor vehicle Never

Operating a commercial vehicle Never

Operating warehouse equipment, forklift, baseloid lift etc Never

Other – Talk, Drive, visit customers etc. Occasional

EEO Statement:

Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of

age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace

where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of