Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.
Overview And Essential Job Functions
The VP Regional Operations is guided by the Acumen Fiscal Agent, Mission, Vision and Values, provides the leadership, management and execution to ensure that the company has the proper operational controls, administrative reporting procedures and people systems in place to grow the organization while complying with all the legal and regulatory requirements. The VP Regional Operations is responsible for the day-to-day fiscal agent operations of Acumen. In conjunction with the Executive Management Team, the VP Regional Operations assists the CEO and COO in setting the operational strategy for the long-term growth of the business and ensuring the efficiencies necessary for maximizing the quality of services and company profits.
Fully functions as a part of the executive management team, reporting to the COO
Oversees the development and implementation of all operations specific policies and procedures in compliance with all federal, state and local legal requirements within all contracts
Creates a customer centric organization, meeting or exceeding all customer service requirements
Provides day-to-day leadership and management to the "service organization that mirrors the core values of the company
Provides supervision, coaching, feedback, development and discipline (as necessary) to operations
Supports Operations Managers in the development of processes to meet all programmatic, legal and contractual requirements
Ensures that resources are available to meet contractual responsibilities
Represents the interests of Acumen and the clients served when interacting with funding sources, state agencies, providers, families and professional organizations
Responsible for overseeing the development of standards for the measurement and effectiveness of all processes within the operational area. Provides timely, accurate and complete reports on the operating condition of the company
Ensures that employees effectively perform the essential functions of their positions while meeting and/or exceeding all customer and contractual expectations and requirements
Ensures adherence to all guidelines per contract, governing the issuing of any checks for the clients to their employees/or vendors. Ensures all staff are trained on the specifics of legal, Medicaid and contractual obligations
Delegates appropriate responsibilities to management team and audits for quality feedback
Ensures the utilization of sufficient internal controls to generate all required deliverables
Collaborate in the development of new program models and approaches to delivering services
Stays current on Medicaid knowledge
ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly.
Minimum Qualifications
Bachelors Degree
A minimum of 7 years of management experience
Experience in a senior level management position
Innovative thinking and problem solving skills
Strong communication and organizational skills
Ability to work under stressful conditions which may include dealing with difficult people and handling multiple work assignments
Acumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If You Require Reasonable Accommodation For Any Part Of The Application Process Or Hiring Process, Please Submit Your Request Through One Of The Following Methods Listed Below
Dedicated fax 866-268-8885
Dedicated email hrdept@riseservicesinc.org DISABILITY ACCOMMODATION REQUESTS ONLY
US mail - 4554 E Inverness Ave Mesa, AZ 85206- Attn Human Resources