Sr. Manager, Operations Restaurant (Field)

(Location: Orlando, FL or Plano, TX)

At Saucy! by KFC, we’re not just another restaurant—we’re revolutionizing fast-casual dining with bold flavors, high-energy service, and cutting-edge operations. Our mission is to deliver next-level guest experiences while growing a brand that thrives on innovation, speed, and excellence. We’re scaling fast and need a development pro who is ready to make waves and expand our footprint.

At Saucy! by KFC, we’re redefining the dining guest experience with bold flavors, unmatched service, and operational excellence. As a Sr. Manager, Operations you’ll be the heart of operational excellence, leading at the forefront to ensure Saucy restaurants run efficiently and maintain high standards in service execution, compliance, and innovation. You’ll drive breakthrough strategies for operational readiness and ensuring seamless execution at the restaurant level.

Be Bold. Stay Saucy!

Driving Operational Excellence

• Set the Standard, Raise the Bar – Build and execute next-level strategies to ensure every Saucy! location runs at peak performance, driving efficiency, compliance, and readiness while staying locked into big-picture goals.
• Launch, Innovate, Execute – Lead the charge on New Store Openings (NSO), product and procedure development, and operational rollouts making sure every move is seamless and scalable, while protecting operational guardrails and standards.
• System Smarts & Service Flow – Optimize tech, training, and execution strategies to keep service fast, fresh, and flawless.
• Squad Up for Success – Work hand-in-hand with Marketing, Field Ops, IT, and HR/Training to ensure brand consistency and next-level performance across the board.
  
  
  

Keeping Compliance on Point

• Brand & Food Safety Boss – Own compliance like a pro, leading restaurant audits and ensuring every location meets top-tier standards.
• Smart Spend – Manage budgets for equipment, systems, and processes, always optimizing for max impact.
• Stay Hungry for Growth – Keep pushing forward, spotting game-changing best practices and integrating them into daily operations.
• Solve, Elevate, Repeat – Bring bold, innovative solutions to operation challenges, present wins & learnings to senior leadership executives, and keep pushing the boundaries of operational excellence.
  
  
  

Build, Lead, & Elevate the Team

• Run with the Best – Lead a high-performing squad that keeps Saucy! operating at peak execution.
• Lead, Mentor, Elevate – Coach and develop the next wave of powerhouse leaders, fueling the talent that will take Saucy! to the top and help scale Saucy! to new heights.
• Build a Culture of Winning & Innovation – Equip every team member with the tools, resources, and unstoppable mindset to own their success, break barriers, and grow fast.
  
  
  

Education

What You Bring to the Table:

• Bachelor’s degree preferred or equivalent restaurant industry experience.
  
  
  

Experience

• 10+ years in restaurant operations, including multi-unit leadership experience
• Strong P&L management, process optimization, and strategic execution experience.
  
  
  

Skills That Set You Apart

• Numbers & Strategy Are Your Playground – You know P&L management inside and out and can make strategic, data-driven decisions that boost profitability.
• Lead, Inspire, Execute – You’ve built, managed, and led high-performing teams and cross-functional projects like a boss.
• Multitasking MVP – A master at balancing priorities, you own fast-paced, high-energy environments, ensuring every project is executed flawlessly and on time.
• Master of Connection & Influence – You build strong relationships at every level and know how to align teams for success.
• Problem Solver & Decision Maker – Your analytical, organizational, and critical-thinking skills keep operations smooth and efficient.
• Tech-Savvy & Tools-Ready – You’re proficient in Microsoft Office and operational tools, making data and insights work for you.
• Team Builder & Growth Coach – You develop top talent, coach for success, and create high-energy, high-performance teams.
  
  
  

Mindset That Fuels Success

• Clear, Confident, & Connected – You know how to engage, influence, and rally cross-functional teams, making sure everyone is aligned and fired up to execute at the highest level.
• Big-Picture Thinker, Action-Taker – You bring next-level strategy and innovation, always pushing for what’s next.
• Collaboration That Drives Results – You thrive in team environments, bringing influence, insight, and a shared vision to every project.
• Operational Excellence & Attention to Detail – Every process, every system, every execution—you get it right, every time.
• Creative & Disruptive Thinker – You challenge the status quo, bring fresh ideas, and make bold moves that keep Saucy! ahead of the game.
  
  
  

Work-hard, play-hard: Saucy! By KFC US is proud to offer industry-leading benefits to our talent…

• Competitive Salary + Bonus Eligibility
• Hybrid work schedule and year-round flex day Friday (Note: Hybrid Onsite/Field expectations will be discussed during the Welcome Party with your PCBP).
• Up to 4 weeks of vacation per year plus holidays and time off for volunteering.
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting.
• Comprehensive medical, dental, vision coverage & life, accident, disability plans, and a variety of additional work and family benefits.
• Well-being programs including Onsite childcare, employee discount programs, Employee Assistance program dining center, and fitness experience (gym, fitness class, personal trainer sessions).
• Generous parental leave for all new parents and an adoption assistance program.
• Own your development and career through our Building People Capability (BPC), Grow Yourself Week, tuition reimbursement, and scholarships.
• Discounts, free food, swag, and…more!
  
  
  

KFC Corporation, based in Louisville, Kentucky, is one of the few brands in America that can boast about having a rich, 60-year history of success and innovation. In fact, KFC is the world's most popular chicken restaurant chain and a division of Yum! Brands, the world’s largest restaurant company.

Yum! Brands, Inc., based in Louisville, Kentucky, has over 45,000 restaurants in more than 135 countries and territories and is one of the Aon Hewitt Top Companies for Leaders in North America. In 2018, Yum! Brands was recognized as part of the inaugural Bloomberg Gender-Equality Index. The company’s restaurant brands – KFC, Pizza Hut and Taco Bell – are global leaders of the chicken, pizza and Mexican-style food categories.

More important than our size is our commitment to breakthrough innovation and the success of our employees. We're proud of the unique culture we've built, one where everyone can be their best self, make a difference and have fun! We believe in our people, trust in their positive intentions, encourage ideas from everyone, and have actively developed a workforce that is diverse in style and background.