As a Spa Receptionist at FFC, you’ll be the friendly face that welcomes our members and guests, ensuring their experience is nothing short of exceptional. You’ll be responsible for maintaining a clean, safe, and inviting environment while providing top-notch customer service that reflects FFC’s core values.
Position: Spa Receptionist
Job Type: Seasonal (part-time)
Location: FFC Oak Park
Required Shifts: Thursdays 9-5pm and Saturdays 9:30-5:30pm
Compensation: $16.80 per hour
Duties and Responsibilities:
Welcome with Warmth: Greet members by name with a smile, creating a positive first impression
Maintain a Pristine Space: Keep the spa’s front desk, and tanning areas (if applicable) spotless and organized
Professional Communication: Answer incoming calls and direct them with professionalism and care
Appointment Management: Coordinate with spa staff to manage bookings, ensuring seamless scheduling
Handle Transactions: Process payments accurately and maintain a balanced cash drawer at the end of each shift
Client Connection: Make reminder and confirmation calls to ensure clients are well-informed about their appointments
Be an Expert: Educate clients on Recovery Lounge services, including the medical benefits and precautions, and guide them in selecting the best products and services for their needs
Respond & Support: Address members’ questions and concerns and provide additional support to other departments as needed
Our Commitment to Hospitality: FFC offers a robust training program mandatory for all employees to attend. The training includes multiple hospitality courses to be completed during your first 90 days. Your manager will go over your role specific training and dates upon hire.
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Wellness and Fitness Services
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