Social Media Supervisor (Community Management)

Who We Are

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

Who We Are Looking For

We're seeking a Supervisor, Social Engagement to join VML's large and growing social marketing team.

What You'll Do

• Conduct and oversee the monitoring, assessment and responses to social media mentions, replies and comments.
• Serve as the community management representative to clients and agency partners.
• Collaborate with integrated agency team members on projects and client needs, mobilizing the larger VML teams to fulfill these requests.
• Develop real-time and long-term guidance on how and when the brand should respond to current events, online trends and potential controversies or threats.
• Onboard and train junior team members.
• Use, choose and train others on social media management software (SMMS) tools and processes.
  
  

Who you are:

You're an organized, detail-oriented social media leader with a gift for creating and implementing community management tools, technology and processes. You'll help oversee and shape our approach to behavior as the eyes, ears and voice of a brand through its owned social channels. Success in this role is about actioning client requests quickly but thoughtfully - and turning ambiguity into clarity for the entire team.

What You'll Need

• Minimum 4 years of social marketing experience
• Experience leading projects and overseeing the work of others
• Advanced understanding of social platforms and functions, and the ability to share that knowledge with others
• Ability to effectively communicate, influence and interact with clients
• Ability to collaborate effectively within a team
• Strong communication and presentation skills
• Experience with Sprinklr is a plus
  
  

What we offer:

• Passionate, driven people | We champion a culture of people that do extraordinary work.
• Consciously cultivated culture | We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
• Competitive benefits | What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
• Growth-minded opportunities | We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through VML and WPP, so you can continue to grow personally and professionally.
  
  

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click WPP Benefits for more details.

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$60,000-$140,000 USD

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

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