Remote Call Center Representative- 15/hr + commissions

Legacy Restoration is the leader in residential home exterior renovation, offering a complete line of roofing, siding, windows, gutters and installation services. Our purpose, built on the foundation of our core values, is to improve the quality of life for our employees and customers through the pursuit of excellence. We offer career advancement, growth and leadership development opportunities. We are active members of the communities we serve through actively giving back and participating in volunteer activities.

• This is a remote, work-at-home position, based in the US*
  
  
  

Responsibilities:

• Uses professional communication etiquette and listening skills to answer a variety of inbound sales calls, effectively and compassionately guiding customers and scheduling appointments
• Communicates appropriately in both a scripted and non-scripted environment, with the ability to have an impromptu and authentic conversation that builds rapport by focusing on each customer's specific needs
• Provides solutions to resolve customer complaints and concerns over the course of the call (applying persuasion techniques to influence as appropriate) -- always presenting the most accurate product and service information
• Maintains professional composure when actively asking customers for the sale
• Enters data into the system in real-time, editing for accuracy during the call
• Responding to incoming e-mail correspondence in an articulate and comprehensible manner that enhances the overall customer experience
  
  
  

Requirements:

• 2 – 4 years of Call Center experience in – Sales, Customer Service, Collections or Telemarketing
• An upbeat personality that is driven for success
• Demonstrates a high level of integrity by doing the right thing every time
• The ability to establish rapport and credibility with customers and peers while using a pleasant voice and maintaining composure
• The ability to persuade and educate customers on the benefits of Legacy products while closing the sale and scheduling their appointment
• Knowledge of computer and telephone systems - Microsoft and CRM
• Advanced level of Spanish- preferred but not required
• The ability to read and utilize optional scripting in a conversational manner
• Be receptive to constant coaching and feedback
• Must be results and goal-oriented
• Ability to work in a fast-paced environment
  
  
  

Compensation & Hours:

Hourly wage: $15/hour, plus commission and bonuses

Work schedule: Monday through Friday 9.30 am through 6pm CST

Technical Requirements You Must Have:

• High-Speed Internet (minimum requirement 100 Mbps download)
• Windows Operating System
• i5 computer processor (i7 preferred) with 8GB of ram (12gm preferred)
• Printer/Scanner
• Computer or Laptop with a camera and speakers
• USB Headset
• 2nd Monitor
  
  
  

We take great pride in delivering a 5 Star customer experience, quality workmanship for our customers and upholding an outstanding work environment for our employees.

The atmosphere at Legacy nurtures a culture of excellence, accountability, professionalism and continued growth and improvement. Giving back to the communities we serve is a vital component of our core values; we frequently volunteer as a group and enjoy team building activities that focus on personal development and bettering the lives of employees, customers and our communities.