NYC , Assistant Studio Manager

Studs is a category-defining ear piercing and earring brand named one of "the 10 most innovative companies in retail for 2023" by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.

Based in New York City the Assistant Studio Manager will oversee all aspects of our Rockefeller Center Studio working directly with our Studio Manager. In this position, you'll lead operational processes and delivering best in-class guest experiences. You will exercise your financial acumen and sound decision making to guide and inspire the team to meet our goals and continually improve processes. This role will report into the Studio Manager.

Salary: $28.50 hr

Key Responsibilities:

• Accountable for the Studio's overall performance, driving revenue growth and creating a performance-oriented culture by setting clear expectations and targets for Studio team
• Partners with the Studio Manager with business reporting to identify opportunities in key business metrics and communicates and develop the team's understanding of each to achieve sales plan
• Welcomes and educates guests to the unique Studs' piercing and personalized brand experience
• Implements ands trains to service recovery best practices and identifies and escalates guest feedback through Studio reviews to improve the overall Studio experience
• Works with the Studio Manager to manage Studio scheduling within labor allocations and audits for payroll accuracy
• Be well-versed in the piercing operating procedures to ensure guest experience, work safety, and record keeping standards are met
• Prioritizes Studio compliance to policies and standard operating procedures, while ensuring inventory control through POS accuracy and loss prevention measures
• Creates a sense of belonging and strong team morale through trust and collaboration
  
  

Requirements:

• Experience: 2 years of comparable management experience ; experience with jewelry, piercing, retail services or services is a plus
• Availability: 40 hours per week across five shifts, inclusive of weekdays and weekends (no overnights!)
• Comfortable standing for extended periods of time up to 8+ hours
• Able to lift, carry, and move at least 20 lbs
• Must be able to handle chemicals safely
• Leader in change management with proven expertise in effectively managing and developing a team of 7+ employees; experience with specialized skill employees preferred
• Driven, creative problem solver that consistently acts with integrity and speaks up
• Owner's mindset, with the ability to approach feedback and problems with a positive attitude
• Ability to be scrappy, organized, and navigate dynamic change by leveraging tools and resources creatively
  
  

Benefits & Perks

• Comprehensive medical, dental, and vision insurance, including $0 in-network mental health visits, commuter benefits and 401k
• HSA (Health Savings Account) or FSA (Flexible Spending Account)
• Up to $100 of Monthly Lifestyle Spending Account for wellness-related expenses
• Additional mental health resources such as Talkspace and Ginger
• Gender affirmation support services, EAP sessions and work/life resources
• Ample paid time off including three months of paid family leave for all full-time retail employees (biological, adoptive, and foster parents are all eligible) to support a healthy work/life balance
• 2 weeks paid sabbatical after four years of full-time service
• Ongoing learning & development, opportunities for upward mobility, performance reviews, and consistent coaching to help you grow professionally
• Discounts on piercings and products (we've got your friends and family covered too!)
• Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards and extended life insurance
  
  

Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form.

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