Medical Receptionist

Our client is an LGBTQ+ Nonprofit, seeking a passionate and organized Medical Receptionist to join our dynamic team and help support our recovery programs. If you’re dedicated to making a difference and have a strong background in community service or administrative support, we’d love to hear from you!

Location: Fully Onsite

Rate: $25/hr - $27/hr

Hours: Monday - Friday, 10:00 AM - 6:00 PM

Position Type: Ongoing (Temporary)

Essential Duties and Responsibilities:

• Greet community members in person or by phone and direct clients to the appropriate staff.
• Respond to basic inquiries regarding recovery programming through email, phone, and in-person interactions. Make referrals as needed.
• Maintain a clean and welcoming reception area.
• Provide general office support, including scheduling rooms, managing workstations, phone service, and computer support for recovery programs.
• Assist with billing for self-pay and sliding scale fee clients.
• Coordinate program linkages with external agencies and community groups.
• Support the Operations department in maintaining recovery service orders and office supplies.
• Keep the supply room fully stocked and organized, ensuring printed referral materials are available.
• Participate in recovery team meetings, staff meetings, and other required gatherings.
• Enter necessary forms for both youth and adult treatment programs.
• Attend weekly supervision with the Director.
• Complete other duties as assigned.

Position Requirements:

• Bachelor's degree or comparable work/life experience preferred.
• 2-3 years of reception or administrative assistant experience; experience in alcohol and drug abuse and mental health services is a plus.
• Strong interpersonal and customer service skills with sensitivity to client confidentiality.
• Excellent verbal and written communication skills, capable of interacting regularly with staff and the public.
• Bilingual or multilingual skills are a plus (especially in Spanish, Bengali, Russian, and/or French-Creole).
• Self-motivated, takes initiative, and exercises sound judgment.
• Highly organized with the ability to handle multiple tasks and prioritize effectively.
• Computer proficiency, especially in MS Office; experience with electronic medical systems is a plus.
• Commitment to inclusive, multicultural programming, and racial equity.
• Knowledge of LGBT youth, adults, and community needs, with a focus on gender identity, transgender, and non-binary issues.
• A strong commitment to the mission of the organization.