Manager, Collections

Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from diverse backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.

Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.

This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.

Reporting to the Director of Collections, the Manager of Collections will lead all aspects of the Firm’s revenue and cash collections for their assigned partners with a goal of ensuring timely revenue realization for the Firm. This role requires a proactive approach to managing client accounts, billing attorneys and direct reports. Core management responsibilities will include commitment to excellence as demonstrated through continuous staff development, coaching and training, and assessment of talent and skills. Incumbent will identify areas of efficiencies and process improvement, including opportunities to leverage technology to eliminate manual processes and increase effectiveness of team.

As the Collections Manager, you will lead all aspects of the Firm’s cash collections and will be essential in helping achieve departmental goals.  The manager will have extensive experience in legal collections and will be responsible for leading the US office collections team order to ensure timely and accurate collections, cash applications and trust transactions for the Firm.  The Manager will also be responsible for reporting to upper management status on aged receivables.  Core responsibilities will include commitment to excellence as demonstrated through continuous staff development by promoting and enhancing employee engagement, client service, knowledge, skills and morale. 

What You’ll Do

• Manage the U.S. Collectors and oversee coordination of staff responsibilities.  Allocate and monitor work assignments to the team .  Oversee and facilitate the annual review process for the Collections/Cash Receipts/Trust Department.
• Manage and inspire the Collections team in developing and documenting best practices in the performance of all duties and responsibilities.
• Participate in regular Collection Department meetings, monitor collections issues and concerns, and assist in directing the departments to achieve departmental and firm initiatives and goals.
• Establish internal procedures for processing cash receipt application and collection activity in accordance with Firm policy.
• Interact with billing attorneys and secretaries regarding all aspects collection services and procedures, including following up with partners regarding aged receivables, and communicating with Firm Management, Business Unit Leaders and Business Unit Directors to escalate at risk accounts when necessary.
• Work closely with billing attorneys in achieving monthly/yearly Firm targets, while monitoring and securing the integrity of aged receivables.
• Assist in the development of best practice and processes to support collections and cash receipts.
• Manage the Firm-wide quarterly collection initiatives and annual fiscal year-end forecasting process.
• Act as a reviewer and approver of out-going wire transactions for current and on-going client funds/trust accounts. 
• Oversee the Collections team during quarterly and annual billing initiatives to ensure Firm goals are met.
• Oversee the coordination of daily and month-end processes and reporting relating to Firm billing and cash postings, prebill distributions, quarterly collection pushes, aged work-in-progress and receivable clean-up, write-down and write-off approval processes, monthly reserve reporting, and fiscal year-end forecasting.
• Respond to high volume of Management, Partner, and client requests relating to billing/collection inquires and reporting.
• Reconcile client accounts as needed and provide analyses when necessary.
  
  

Who You Are:  

•  Bachelor’s Degree in Accounting or Business Administration, or equivalent.
• At least 3-5 years of related financial management experience in a professional service organization; law firm experience preferred.
• Demonstrate advanced knowledge of financial management and business intelligence systems such as Aderant Expert and ARCS 2G.
• Team-oriented, proactive thinker with excellent leadership, analytical, and problem-solving skills.
• Skilled communicator with exceptional organizational, interpersonal and customer service skills.
• Ability to manage an employee base spanning multiple geographic locations
• Ability to positively influence high-level/cross-departmental business decisions.
• Manage multiple assignments simultaneously and work in high stress situations.
• Must thrive in a rapid-paced and dynamic business environment with a willingness to travel as necessary (post COVID).
• Excellent computer skills with proficiency in spreadsheet software applications.
  
  

Benefits And More

At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:

• Flexible work arrangements and hybrid work schedule
• Health, dental, and vision insurance
• Life and disability insurance
• Retirement & Savings Plan
• Emergency back-up child and adult care
• Paid vacation, sick time off, and holidays
• Professional development and career advancement opportunities
• Employee recognition and reward programs
• Employee wellness and assistance programs
• Employee discounts and perks
  
  

Consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status.

To request a reasonable accommodation to participate in the job application or interview process in the US, contact the Benefits Department by email or by phone at 617-570-1800. To request any disability or neurodivergence related accommodations to participate in the job application or interview process in the UK or Germany, please email the Recruiting Department. Any information you provide will be in the strictest confidence, and only used for the purpose of providing the accommodations needed. Requesting accommodations will not adversely affect the outcome of your application.

Please note: Various agencies of the United States government require employers to collect information on applicants and employees. The National Association of Law Placement (NALP) and certain clients request us to keep track of certain aggregate information regarding lawyers. EEO information requested on this application is for purposes of compliance with these recordkeeping and reporting requirements and to determine recruiting and employment patterns. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment.

This position is eligible for overtime: No

The target salary range for this position varies by location and is commensurate with relevant experience: Boston $100,700 - $151,100 | Los Angeles $105,800 - $158,700 | New York $105,800 - $158,700 | Philadelphia $94,700 - $142,000 | San Francisco $112,800 - $169,200 | Santa Monica $105,800 - $158,700 | Silicon Valley $112,800 - $169,200 | Washington DC $100,700 - $151,100