Information Technology Support Analyst

Responsibilities:

• Utilize help desk ticketing software (Zendesk) to troubleshoot and remediate tickets submitted by end-users
• Proactively discover and remediate issues with end-user computers
• Carry out new Windows laptop setup, imaging and rebuilds
• Monitor backups, anti-virus scans, system generated alerts, and overall network activity
• Assist with support & maintenance of A/V equipment, printers, phone system, network, cybersecurity, etc.
• Responsible for configuration, training and provisioning of internal systems and applications for new hires
• Administer our O365 environment including Exchange Online, MS Teams, Azure AD, Intune, and MS Dynamics 365
• Assist with project-related work and server builds
• Review ticket trends and make suggestions on how to reduce ticket counts via automation, upgrades, new systems, or other means

Ideal Qualifications:

• An undergraduate degree in Information Technology or a related field with a strong academic track record is preferred
• At least a novice level of PowerShell scripting is strongly preferred
• Must be knowledgeable of PC and server hardware and terminology, MS Office 365, MS Windows 10/11, Windows Server 2016/19/22, Active Directory, Group Policy
• Working knowledge of VMware ESXi including day to day operation and maintenance
• Understanding of the major cloud service providers (MS Azure preferred)
• Basic/fundamental understanding of computer networking (ex. OSI Model, DNS, DHCP, etc.)
• Experience administrating endpoint management solutions (MS Intune preferred)
• Must have strong communication skills (written and verbal) and critical thinking skills
• Must be successful working in a team-based environment
• Must be highly motivated, proactive, ethical, and professional
• Solid organizational skills including attention to detail and multi-tasking skills