Head of Operations

Mission Statement

As Head of Operations, you will own and execute the key operational functions that drive business growth—spanning supply chain, logistics, customer support, product development and key projects. As part of your role, you will streamline processes, improve efficiency, and remove bottlenecks, ensuring that our operations scale smoothly while delivering a seamless experience to our customers.

You will join a startup of 3 key exec and work hand in hand with the CEO. As the company grows, you will play a key role in building and leading a team to support these functions, and may also support hiring and broader team operations. In this role, you'll be both strategic and hands-on, ensuring flawless execution that fuels the company's growth.

Key Outcomes (First 12 Months)

• Identify operational bottlenecks and create strong SOPs across supply chain, logistics, customer support, and product development within the first 90 days.
• Track and analyze key operational metrics (e.g., production timelines, logistics efficiency, customer support response times) to reach improvement targets within the first 6 months.
• Create and maintain a clear timeline and execution roadmap for upcoming product launches within 60 days.
• Transition part of our production to a new factory targeting a 20% improvement on COGS and similar payment terms by end of 2025.
• Drive business growth by taking ownership of key projects and initiatives within the first 120 days.
• Support leadership in recruiting efforts and improving hiring processes for growth-related functions within the first 120 days.

Qualifications

• 3+ years of experience in operations, product management, or project management (ideally in a fast-growing DTC brand or startup environment).
• Swiss-Army Knife mentality - adaptable, resourceful, and can handle multiple responsibilities across different functions
• Strong project management and organizational skills
• Execution-driven – You don't just plan; you get things done
• Deep understanding of business operations and willingness to learn
• Analytical thinker making decisions based on data and insights
• Sharp critical thinking and high attention to detail
• Comfortable handling both strategy and execution
• Excellent communication skills

About HAVN

HAVN (previously Lambs) is a health-tech startup who created the world's first EMF-blocking clothing to support healthier, longer lives by reducing exposure to electromagnetic fields. Our proprietary WaveStopper™ technology blocks over 99.7% of EMFs from sources like cell phones, WiFi, and Bluetooth, embedded in comfortable, everyday clothing.

Our products are HSA/FSA eligible, recommended by hundreds of doctors, and scientifically proven to reduce oxidative stress while promoting long-term health. HAVN was recently awarded a U.S. Air Force STTR Contract to help protect fighter pilots, Special Ops Forces, and other EMF-exposed personnel.

Backed by top-tier VCs and Angels, including NBA superstar Rudy Gobert and the former President of Lululemon, HAVN is on a fast-growth trajectory aiming for 9-figure revenue within the next five years.

Why Join Us?

• Be part of a fast-growing, innovative company with a mission-driven product
• Own high-impact projects that shape the future of our business
• Work directly with leadership and make real decisions
• A flexible, startup work environment with room to grow
• Prime Location & Competitive Benefits: Downtown Santa Monica office, competitive 401k matching, health, vision, and dental insurance, generous equity packages.