Gateway Operation Manager-LAX

Job Title: Gateway Operations Manager

Reports to: Director, Transportation

Job Location: ORD and LAX

Job Status: Exempt, Full Time

About SHEIN

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. Founded in 2012, SHEIN has more than 16,000 employees operating from offices around the world and continues to expand operations globally. Join SHEIN and be the future!

Position Summary

The Gateway Operations Manager oversees Sortation Center (3PL) operations and manages First, Middle, and Final Mile supplier operations within the gateway. This role is responsible for supplier performance, process improvements, and operational efficiency while representing corporate leadership in the field. Key areas of ownership include root cause analysis, KPI management, supplier relationships, and project execution.

Job Responsibilities

• Oversee 3PL Sortation Center operations in Vernon, CA, ensuring efficiency, compliance, and performance.
• Manage First, Middle, and Final Mile supplier operations, ensuring seamless execution and performance optimization.
• Track and improve key metrics: On-Time Performance (OTP), Sortation Throughput, Dwell Time, and Cost per Unit.
• Conduct root cause analysis (RCA) and develop corrective action plans (CAPs) to drive operational improvements.
• Lead daily/weekly business reviews (WBRs), providing insights and action plans to leadership.
• Build and maintain strong supplier relationships, meeting weekly to drive accountability and performance.
• Implement process improvements and new programs, focusing on efficiency, cost reduction, and scalability.
• Represent corporate leadership onsite, ensuring alignment between strategic initiatives and operations.

Job Requirements

• Bachelor’s degree in Logistics, Supply Chain, Business, or related field preferred.
• 5+ years in transportation, logistics, or supply chain operations.
• Experience managing Sortation Centers (3PL) and supplier networks.
• Strong analytical skills in KPI tracking, RCA, and performance management.
• Expertise in supplier negotiations, process improvement (Lean, Six Sigma), and project management.
• Proficiency in TMS, data analytics tools, and reporting dashboards.

Work Environment

• Onsite role at 3PL Sortation Center
• Weekly supplier meetings as per standard cadence.
• May require evening, weekend, or on-call availability