Field Service Technician (Residential ESS)

Position Summary Mango Power is seeking a skilled and experienced Energy Storage Technical Support Specialist and Field Service Technician to join our dynamic service team. As our specialist, you will be providing technical support for our energy storage products, including troubleshooting, repair guidance, and customer service to our clients. A strong candidate will have 3-5 years of experience in the energy sector, with a focus on energy storage systems and a strong understanding of PV systems.

Responsibilities:

• Provide technical support for the installation, operation, maintenance, and repair of energy storage and PV products.
• Respond to client inquiries via phone, email, or on-site visits and offer clear, concise, and accurate technical guidance.
• Diagnose and troubleshoot hardware and software issues relating to energy storage systems and mobile applications, in-person and remotely.
• Work with engineering and product development teams to understand the complexities of new products and improve customer support resources.
• Create and maintain detailed technical documentation and customer support material, such as FAQs, technical bulletins, and user manuals.
• Train customers and service partners on the operation and maintenance of energy storage systems.
• Manage and prioritize multiple customer support cases simultaneously and ensure responsive communication.
• Provide technical assistance for mobile applications, focusing on troubleshooting WiFi and Bluetooth connectivity issues and device setup.
• Actively pursue and stay up to date on the latest advancements in renewable technologies, including energy storage solutions, solar PV technology, EV charging infrastructure, and relevant regulations (e.g., NEC, NFPA, and state/federal regulations governing ESS installations).

Qualifications:

• Bachelor's degree in relevant field (e.g., Electrical Engineering, Mechanical Engineering, Renewable Energy Engineering) or equivalent technical diploma (e.g., Electrical Engineering Technology, Electrical Engineering Technician) with relevant cumulative work experience. Alternatively, 4+ years of relevant cumulative work experience.
• Relevant field service experience required. 2-3 years preferred.
• Strong understanding of electrical systems, battery technology, and PV systems preferred.
• Proficient in troubleshooting and resolving complex technical problems required.
• Ability to read and interpret electrical schematics, technical drawings, local and national installation codes and regulations.
• Excellent customer service skills with the ability to explain technical concepts to a non-technical audience.
• Strong organizational, communication, and documentation skills.
• Willing to travel to customer sites (25%-50% regionally, 5-10% non-regionally).
• Working knowledge of safety standards and protocols in handling electrical and energy storage equipment preferred.