Director of Partner Operations

Job Title: Director of Partner Operations

Location: Richardson, Texas

Position Overview:

We are seeking a highly motivated and experienced Director of Partner Operations to oversee and enhance our partner, dealer, and reseller operations. This leadership role requires an understanding of the low voltage industry, a proven track record in managing reseller relationships, and a commitment to exceptional client satisfaction. The ideal candidate will be a self-starter with a strategic mindset, capable of developing and executing comprehensive partner operations plans.

Key Responsibilities:

• Strategic Planning and Execution: Develop and implement a comprehensive partner operations strategy aligned with business objectives.
• Partner Relationship Management: Cultivate and maintain strong relationships with partners, dealers, and resellers, ensuring mutual growth and success.
• Operational Oversight: Manage day-to-day operations of partner programs, including onboarding, training, performance monitoring, and support.
• Process Improvement: Identify and implement process enhancements to improve efficiency, effectiveness, and partner satisfaction.
• Client Satisfaction: Ensure high levels of client satisfaction by addressing concerns promptly and maintaining open communication channels.
• Team Leadership: Lead and mentor a team dedicated to partner operations, fostering a collaborative and high-performance environment.
• Reporting and Analysis: Monitor key performance indicators (KPIs) and prepare regular reports on partner performance and operational metrics.

Qualifications:

• Experience: Minimum of 5 years in partner operations, with a focus on resellers and dealers in the low voltage industry.
• Education: Bachelor's degree in Business Administration, Operations Management, or a related field.

Skills:

• Strong understanding of the low voltage industry and reseller dynamics.
• Proven ability to develop and execute strategic plans.
• Exceptional communication and interpersonal skills.
• Analytical mindset with attention to detail.
• Self-motivated and proactive approach to problem-solving.
• Experience with CRM systems and partner management tools.
• Preferred Qualifications:
• Experience in a leadership role with industry standards and regulations.