Director of Operations

As a member of the Leadership Committee, the Director of Operations is a highly visible role with exposure to Senior and Corporate leadership. The Director of Operations will oversee the entire Food & Beverage division as well as the following Rooms departments at the hotel; Front Office, Guest Services, and Housekeeping. Duties will include training and coaching of direct reports, executing necessary decisions to drive Hyatt’s purpose and achieve Hyatt’s goal of becoming the most preferred hospitality brand in our local market. This individual should have the ability to ensure the hotel’s operations meet brand standards while building colleague engagement, understanding guests’ needs and maximizing hotel revenue.

The Director of Operations will report directly to the General Manager on all day-to-day operational matters. He or she will be responsible for managing the efficient and smooth running of specific areas within the Rooms division as well as the Food and Beverage division while ensuring all Hyatt Hotels Corporation initiatives, materials and policies are introduced, implemented and maintained. In addition, the Director of Operations will be responsible for achieving the key objectives as directed by the Corporate and Functional Strategies and in accordance with Hyatt Hotels Corporation Brand Standards while meeting all stakeholders' expectations. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process.

Requirements

• Minimum of 04 years’ experience in an operations leadership role.
• Excellent leadership, management, and mentorship skills.
• Ability to think strategically and translate vision into actionable plans.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills, including presentation skills.
• Strong understanding of financial principles and budgeting.
• Proficiency in project management principles and tools.
• Strong negotiation and influencing skills.
• Ability to analyze data and make data-driven decisions.
• Required Bachelor's degree or Master's degree for the relevant field.