Desktop Support Technician

Role – Tradefloor Support

Location – New York NY (Onsite )

Candidate with exp. in Banking domain with tradefloor support experience

Responsibilities:

• Coordinator of the Windows 11 migration project, tracking progress of timelines, gathering of information, issues tracking, and risk mitigation to ensure a smooth transition.
• Work closely with IT teams, partners, and other business departments to ensure project and operational objectives are met
• Upgrade trader workstations from Windows 10 to Windows 11.
• Provide first-line technical support for the trading floor during the Windows 11 migration, responding promptly to requests and issues.
• Troubleshoot Bloomberg, Refinitiv, and other market data products.
• Collaborate with other IT teams to ensure seamless integration and support for trading applications.

Qualifications:

• Experience in a similar role, preferably within the financial sector.
• Proficiency with Windows 10 and 11, Office applications (Word, Excel, PowerPoint, Outlook, etc.), SharePoint, and Teams.
• Basic understanding of IT infrastructure components such as Active Directory and printers.
• Basic troubleshooting skillset for Bloomberg, Refinitiv, 0365 and other market data-related applications.
• Knowledge of Intune, Microsoft Autopilot, On Prem AD and Azure AD.
• Extensive experience in troubleshooting and supporting Windows 10/11 operating systems.
• Proficiency with endpoint management tools such as Microsoft SCCM, MDT.
• Strong knowledge of endpoint security best practices and implementation.
• In-depth understanding of Active Directory, Group Policies, Networking, and Endpoint Security.
• Experience with PowerShell and command-line scripts.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication skills, both written and verbal.