Customer Support Manager

Company Description

About Us

At Blue Print Out, we pride ourselves on delivering exceptional printing solutions with precision, quality, and speed. Located in Sandy Springs, GA, our company is committed to outstanding customer service and continuous innovation in print services. Our team works together in a fast-paced, supportive environment where each member plays a vital role in the customer experience.

Job Description

Job Description

Blue Print Out is seeking a highly motivated and experienced Customer Support Manager to lead our support team and ensure exceptional service delivery to our clients. The ideal candidate will have a proven track record in customer service, leadership skills, and the ability to develop strategies that improve customer satisfaction and team performance.

Responsibilities

• Lead and manage the daily operations of the customer support team
• Monitor team performance and implement improvements to enhance productivity
• Handle escalated customer inquiries and ensure timely resolution
• Develop customer service procedures, policies, and standards
• Provide coaching and training to support staff to ensure quality and consistency
• Analyze support metrics and generate reports for management review
• Collaborate with other departments to ensure a seamless customer experience
  
  

Qualifications

Qualifications

• Bachelor’s degree or equivalent experience in Business, Communications, or related field
• 3+ years of experience in customer service management or supervisory role
• Strong leadership, communication, and problem-solving skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Proficiency with customer support software and Microsoft Office Suite
  
  

Additional Information

Benefits

• Competitive salary: $70,000 – $75,000 annually
• Opportunities for career advancement and professional development
• Supportive and collaborative work environment
• Comprehensive training and onboarding program
• Paid time off and company holidays