At Messa Sync, we specialize in providing cutting-edge solutions in communication technology and business integration. Our mission is to connect teams, enhance productivity, and simplify processes through innovative strategies. Headquartered in Los Angeles, we are committed to excellence, integrity, and fostering a collaborative work environment where every team member has the opportunity to thrive and grow professionally.
Job Description
Job Description
Messa Sync is currently seeking a reliable and detail-oriented Customer Support Assistant to join our team in Los Angeles, CA. The ideal candidate will provide professional and timely support to clients, ensuring a smooth experience and helping resolve inquiries or issues efficiently. This role is key to maintaining strong relationships with our clients and contributing to overall customer satisfaction.
Responsibilities
Respond to customer inquiries via phone, email, and internal systems in a courteous and timely manner
Assist with troubleshooting issues and providing solutions or escalating when necessary
Maintain accurate records of interactions and transactions
Follow up with clients to ensure their needs have been met
Collaborate with other departments to resolve customer issues effectively
Identify and report recurring customer concerns to improve service processes
Qualifications
Qualifications
High school diploma or equivalent; additional education is a plus
Previous experience in a customer service or support role preferred
Strong communication and interpersonal skills
Excellent organizational and time management abilities
Ability to work both independently and as part of a team
Comfortable using computer systems and customer service platforms
Additional Information
Benefits
Competitive salary based on experience
Opportunities for growth and professional development
Training and support provided
Positive and team-oriented work environment
Full-time, Monday to Friday schedule
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Advertising Services
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