Customer Success Representative

Driving Infinite Possibilities Within A Diversified, Global Organization

Our sales approach begins by identifying customer demands before they become challenges. We’re committed to delivering customer success through our comprehensive expertise in critical airflow technology.

Join the team that is revolutionizing the fire alarm industry! The First Responder Alerting team within Honeywell’s fire software business, Connected Life Safety Services (CLSS), is rapidly investing in technologies that are advancing the fire alarm monitoring industry for the benefit of all stakeholders—from building occupants to system installers and service providers.

Use your extensive subject matter expertise to support and influence customers toward Honeywell solutions. You will provide both external and internal consultations and will help Honeywell teams develop and maintain the right product messaging, customer support, and training. You will foster cross-functional alignment to customer needs. You will participate in pursuit strategy planning, and customer negotiations. You may consult prospective users on product capability. You may provide valuable input for product development.

Key Responsibilities

• Engage in customer-facing activities to build and maintain relationships
• Educate customers on value propositions and features to drive adoption
• Analyze customer needs such as user experience, defects, limitations, and potential enhancements
• Advocate for customer needs to business stakeholders, including product, engineering, and operations teams
• Analyze growth opportunities within customer relationships
• Drive customers to employ best practices in utilizing solutions to ensure greatest business impact
• Coach peers, sales, and tech support teams on targeted product value propositions
• Present technical sales briefings to customers
• Develop and champion best-in-class sales training
• Help coordinate engineering support of customers
• Provide data for sales collateral
  
  

The salary range for this position is ($87100-120000). The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

"In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Benefits at Honeywell"

YOU MUST HAVE

• Minimum of 2 years of experience in a customer facing role- such as Field Services or Technical Support
• Minimum of 2 years of knowledge of central station monitoring services, alarm communicators/transmitters for fire or security, or alarm transmission and communication services industry
  
  

WE VALUE

• Bachelor’s degree
• Demonstrated ability to develop and foster strong customer relationships
• In-depth knowledge of Honeywell and competitor platforms, products, and technologies
• Experience in technical writing and preparation of proposals
• Strong verbal and written communications skills
• Familiarity with industry regulatory requirements and future mandates
• Ability to achieve results through influence in a matrixed-team environment
• Ability to communicate effectively across language and cultural barriers
• Adaptability, with willingness and ability to pivot when required by customer or business needs
• Analytical, integrative thinker with ability to connect customer needs with business value
  
  

Additional Information

• JOB ID: HRD252379
• Category: Sales
• Location: 715 Peachtree Street, N.E.,Atlanta,Georgia,30308,United States
• Exempt

Global (ALL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.