Customer Success Manager

Simply Framed is on a mission to make custom framing simple, painless, and accessible for artists and their businesses. We’re growing and looking for a Customer Success Manager to join our Denver-based team.

In this role, you’ll be a strategic partner to our artist and trade clients—consulting on how to grow their businesses through drop-ship framing and printing, while ensuring they stay happy and loyal. If you’re energized by relationship-building, optimizing the operations of the sales pipeline, and have a sharp eye for growth, we want to meet you.

What You’ll Do

• Manage a SMB book of business with a proactive approach, identifying risks, reducing churn, and strengthening client loyalty
• Become a trusted resource for all things framing and printing. Learn our tools quickly, leverage automation, and tailor solutions to support client goals
• Identify inefficiencies and implement improvements that streamline workflows and elevate both the client and team experience
• Work cross-functionally to shape initiatives that improve retention, operations, and the overall customer experience. Your client insights will drive smarter decisions
• Lead new B2B clients through a seamless, thoughtful onboarding process—from initial setup to long-term engagement
• Identify upsell and cross-sell opportunities, act as a consultative advisor, and support the sales journey from interest to order
• Act as the day-to-day expert for clients, offering timely, thoughtful support via email, phone, and video. You’ll share customer insights that help influence product and process improvements

What You Bring

• 2+ years of experience in customer success, account management, or sales
• Exceptional client-facing presence. You’re energetic, confident, and organized
• Tech-savvy, with proficiency in CRMs and Google Suite
• Proven track record of driving measurable customer outcomes and long-term success
• Detail-oriented with strong project management skills and excellent communication, both written and verbal
• Self-directed in managing day-to-day activities, while collaborating with technical and non-technical teammates to share best practices
• Excellent listener with a talent for identifying unspoken customer needs
• Strong critical thinking and problem-solving abilities
• Genuine appreciation for art and working with creative professionals

Bonus Points For

• Experience in e-commerce and familiarity with Shopify
• Proficiency in Hubspot and other CRM tools
• Background in sales with a consultative approach
• A strong eye for interior design and aesthetics
• Skills in forecasting, reporting, and data analysis
• BA/BS degree
• Previous experience working in a startup environment
• Fluency in Spanish

Interested? We’d love to hear from you.