Customer Relationship Specialist

Job Summary/Company: Sparks Group has partnered with a leading Aviation Manufacturer transforming the aerospace industry. They are seeking a dedicated Customer Relationship Specialist for an indefinite contract opportunity. Come expand your customer service skill set! You will be responsible for responding to customer inquiries and processing orders for spare parts, for customers in the US and abroad. This position provides high-priority and emergency logistical sales and technical product support for customers related to material, logistics and supplier issues, and purchase orders.

Responsibilities:

• Process customer orders, quotes, general logistics, etc.
• Provide clients with part availability, costs, sourcing, delivery times, and any other requested information.
• Follow-up with international counterpart to ensure all efforts are being made to satisfy orders supplied via production and suppliers.
• Ensure customer shipping specifications are followed for critical orders and resolve discrepancies working with internal and external customers.
• Provide feedback and reporting to supplier management group on supplier performance.
• Ensure shipping directions are following properly for urgent orders.

• Qualifications/Background Profile:
• Associates degree in relevant field or an equivalent combination of experience and education is required
• 2-3 years of experience in a fast-paced environment.
• Excellent Verbal and Written communication skills
• Position requires a criminal background check.