Change Lead

Remote Position – Any Location with Great Wifi Works!

About the Gig:

The Change Lead drives the successful adoption of Salesforce and organizational transformations, guiding clients through user readiness and adoption. They define transformation vision, set success metrics, and design communication strategies to ensure seamless change.

This role blends deep expertise in change methodologies, stakeholder engagement, and governance to minimize disruption and maximize impact. The Change Lead also develops tools and frameworks that enhance efficiency, staying ahead of industry trends to continuously optimize change strategies.

A Day-in-the-Life:

Client Engagement & Change Strategy (up to 75% Billable)

• Develop and execute change strategies that ensure smooth adoption of new technologies.
• Act as a trusted advisor, guiding organizations through cultural and operational shifts.
• Conduct stakeholder assessments, readiness evaluations, and impact analyses.
• Provide hands-on support for high-profile clients facing complex change challenges.
• Develop and Lead user training sessions to ensure long-term adoption.
  
  

Practice Growth & Internal Support

• Monitor key financial metrics like pipeline, bookings, and revenue.
• Track change success metrics, adoption rates, and engagement.
• Oversee and promote bootcamps, workshops, and training offerings.
• Mentor internal teams on change management best practices.
• Collaborate with sales and pre-sales teams to define project scope.
  
  

Delivery & Thought Leadership

• Develop standardized toolkits, frameworks, and best practices for change management.
• Represent Sercante through blogs, events, and industry discussions.
• Partner with project teams to integrate change strategies into implementations.
  
  

A Successful Change Lead will:

• Proven experience in change management, organizational transformation, or user adoption strategies.
• Strong understanding of Salesforce and CRM implementations preferred.
• Ability to assess stakeholder readiness and build tailored change strategies.
• Experience in training, facilitating workshops, and coaching end users.
• Excellent communication and influence skills, with a track record of working cross-functionally.
• Ability to manage multiple projects and drive measurable change adoption.
  
  

Our Culture:

At Sercante, we value passion, self-motivation, and a collaborative spirit. Our ideal team member is curious, detail-oriented, and committed to continuous learning. They excel in remote environments and are proactive problem-solvers.

Key Qualities:

• Lifelong learner with a passion for diving deep into details
• Self-driven and thrives in dynamic, ambiguous situations
• Organized and deadline-oriented with a strong sense of ownership
• Effective delegator who empowers team members
• Resourceful and able to find solutions through research
• Curious and adaptable to new challenges and opportunities
• Embraces remote work and aligns with our core values
• Thoughtful communicator who clarifies client needs before proceeding
• Continuously develops skills in Marketing Cloud, Salesforce, marketing strategy, and consulting