We are looking for a reliable and customer-focused Call Center Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping others. As a Call Center Representative, you will be the first point of contact for our customers, handling inbound calls, providing product and service information, resolving issues, and ensuring customer satisfaction.
WORK PERFORMED
Answer customer inquiries via phone and email in a timely and professional manner.
Strive to resolve customer issues in a way that ensures a positive customer experience.
Ability to work with minimal Supervision.
Coordinate with the Service Manager and Parts Team, as needed.
Ability to maintain a high level of accuracy in preparing and entering information.
Education Requirements
Requires high school diploma or equivalent
Experience Requirements
Must have 1 or more years of experience in a Call Center or Customer Service experience
Additional Skills Required
Excellent verbal and written communication skills.
Excellent customer service skills
Ability to manage multiple tasks simultaneously.
Knowledge of ECI/E-Automate, ServiceNow, Microsoft Outlook, Smartsheet and excel.
Ability to work in a team environment.
Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.
WORK ENVIRONMENT
Fast-paced, collaborative, in-office.
Work in areas which require attention to detail in a varied environment.
General office environment. May spend long hours sitting or standing.
Special Requirements
Employee must complete required courses as described by Human Resources for all employees.
This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.
BUDGET RESPONSIBILITY
Secure and maintain work environment; PC, Phone and other assigned equipment.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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