Application Support Analyst

Job Description

Infosys is seeking an Application Support Analyst with Unix and Java Production support experience. The role requires a close partnership and collaboration with other IT Engineers, and Subject Matter Experts.

Required Qualifications

• Candidate must be located within commuting distance of New York, NY or be willing to relocate to the area. This position may require travel in the US
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 2 years of Information Technology experience
• At least 2 years of experience in Java & Unix Application Production Support
• Experience in SDLC and ITIL
• Experience of troubleshooting issues by analyzing Application logs.
• Experience of any scripting language such as: Unix Scripting, Perl, etc.
• Conduct L2/L3 support to the team where you will interface with key stakeholders and apply your technical proficiency across various aspects of application support for our client using various monitoring tools to perform fault analysis, failure avoidance and diagnosis and resolution for any impacting issues in a distributed environment.
• Work closely with development and engineering team to provide input on new functionality and system performance, capacity management, monitoring and testing of infra upgrades and platform releases
• Troubleshoot issues by analyzing Application logs
• Contribute on process improvements and efficiency drives
• All applicants authorized to work in the United States are encouraged to apply
  
  

Preferred Qualifications

• Production Support with exposure to Financials Domain is a plus
• Working Knowledge good to have experience with but not required:
• Scripting language such as: Unix Scripting
• Hands-on in data visualization tools such as Kibana or Grafana
• Object-oriented programming design patterns and methodologies
• SDLC and ITIL
• Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation
• Extraordinary Planning, Project Management, Coordination, and Analytical skills
• Hands-on experience in working in Global Delivery Model with onsite/offshore resources
• Exceptional Organizational Skills
• Ability to manage and prioritize tasks efficiently
• Readiness to demonstrate a proactive attitude
• Solid attention to detail and excellent written and verbal communication skills are required
• Ability to work in team in diverse/ multiple stakeholder environment
  
  

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off
  
  

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.