Bellingham, Washington, United States
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Systems thinker working on internal Product and enabling ops to deliver customer delight.…

Articles by Greg

  • In Ops, when should you build automation?
    May 2, 2025

    In Ops, when should you build automation?

    Today, it’s easier than ever to build automation whenever you need one (or before you actually need one). So when do…

    5 Comments
  • Applying Mise en Place to Data Operations
    Apr 18, 2025

    Applying Mise en Place to Data Operations

    “Mise en Place” is a French culinary term for putting everything in its place. It’s a way to prepare your kitchen for…

  • Even low-code workflows can be simpler
    Apr 2, 2025

    Even low-code workflows can be simpler

    it's tempting to celebrate when workflows run for the first time, but treating them like code artifacts makes them much…

  • "The API of Me" in the age of AI
    Mar 14, 2025

    "The API of Me" in the age of AI

    Our computing ability intersects with our own personal dataset to create new and differentiated solutions with AI at…

    2 Comments
  • Create a pacing graph with Google Sheets
    Mar 2, 2025

    Create a pacing graph with Google Sheets

    As an operator, how many times do you get asked: “how are we doing this month vs last month? (Or vs. some previous…

  • In support of "boring" software
    Feb 10, 2025

    In support of "boring" software

    I am an unabashed technology fan and an early adopter of new things. As a kid, I loved (and still love) science fiction…

  • 5 ways to make your low-code automation more effective
    Jan 15, 2025

    5 ways to make your low-code automation more effective

    When I started my first software job, I remember thinking two things: I am definitely not the smartest person in the…

    2 Comments
  • Turning daily improvements into milestones
    Dec 19, 2024

    Turning daily improvements into milestones

    You’ve seen the statistic. 1% improvements daily for a year yield a 37x return.

    2 Comments
  • Building Diagrams with Computers
    Nov 29, 2024

    Building Diagrams with Computers

    Ethan Mollick writes about AI that “the only way to figure out how useful AI might be is to use it.” This is not…

    2 Comments
  • Redefining the Customer Journey
    Nov 7, 2024

    Redefining the Customer Journey

    Have you ever played RevOps detective? 🕵️ The story goes something like this. There’s a closed-won (or a closed-loss)…

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