A patient-centered 15-minute visit is the kind of easy, efficient care we aim to provide every day. Great #healthcare fits into our patient’s lives, not the other way around. We love hearing stories like these! Have one of your own? Drop it in the comments!
As a product manager, I'm constantly analyzing my own customer experiences. 🤓 My recent ZoomCare experience was truly exceptional from start to finish, illustrating what it means to build a seamless end-to-end user journey that spans the digital world and the real world. Talk about an "11-star" customer experience! ⭐ Here's why I was so impressed: • 📅 𝗦𝗮𝗺𝗲-𝗗𝗮𝘆 𝗖𝗼𝗻𝘃𝗲𝗻𝗶𝗲𝗻𝗰𝗲: After waking up with ongoing sinus pain, I was desperate for relief and needed an appointment ASAP. I quickly searched on ZoomCare’s website and was able to easily find and book a slot that very morning, fitting it perfectly between school drop-off and my morning meetings. • ✅ 𝗦𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗖𝗵𝗲𝗰𝗸-𝗶𝗻: A quick scan of my ID and insurance card, coupled with a few digital forms on my phone, and I was checked in within seconds. • 🕒 𝗜𝗺𝗺𝗲𝗱𝗶𝗮𝘁𝗲 𝗖𝗮𝗿𝗲: No waiting! I was seen by the provider almost immediately. • 👩⚕️ 𝗘𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝗣𝗿𝗼𝘃𝗶𝗱𝗲𝗿: Knowledgeable, thorough, caring, and friendly – the provider made me feel comfortable, heard, and cared for. • 🩺 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁 𝗗𝗶𝗮𝗴𝗻𝗼𝘀𝗶𝘀 & 𝗧𝗿𝗲𝗮𝘁𝗺𝗲𝗻𝘁: Diagnosed with a sinus infection and prescribed antibiotics, all within minutes. • 💊 𝗜𝗻𝘀𝘁𝗮𝗻𝘁 𝗠𝗲𝗱𝗶𝗰𝗮𝘁𝗶𝗼𝗻: The absolute game-changer? I was able to purchase my antibiotics on the spot and walk out with them in hand! No waiting for the pharmacy. • 🔥 𝗜𝗻-𝗮𝗻𝗱-𝗢𝘂𝘁 𝗶𝗻 𝟭𝟱 𝗠𝗶𝗻𝘂𝘁𝗲𝘀: The entire visit, including getting my prescription, took less than 15 minutes! After a short drive home, I had begun my treatment and was back to work, ready to tackle the day. I was blown away by the quality and user-centered design of this end-to-end experience for any product, let alone for healthcare! This level of efficiency and patient-centered care was truly remarkable – keep up the great work, ZoomCare! I am leaving this experience feeling inspired to raise the bar for my own products and customers. ❤️ What product experiences have inspired you lately? #ProductManagement #CustomerExperience #UserExperience #Innovation #HealthcareInnovation #ZoomCare