Hatch

John Wilson and Chris Bache on using AI to make it so that your most skilled reps are focused only on what they do best and aren't burdened by the menial, but still essential, interactions. Get the full webinar recap and recording here: https://hubs.li/Q030wDN_0 #WebinarRecap #HatchAI #ContactCenter #OwnedandOperated #Scaling #LeadNurture

We are beyond excited to announce that Hatch Voice AI is finally here! That means fully custom AI agents that handle live inbound calls with your customers. And let's not forget the entirely new bot building interface! We call it The Playground because it's a fluid environment where humans and bots truly work together 🦾💪 The time is now, and if you're not AI-first, you're last. Get all the details here: https://lnkd.in/dm6QTNAY #voiceAI #HatchAI #AIAgents #AICSRs #CustomerExperience

Adopting AI isn’t a "set it and forget it" solution—it’s a journey that takes thoughtful setup, team buy-in, and ongoing refinement. Here’s how Point Loma Electric & Plumbing made it work: ✅ Start small, scale smart: They began with just a few bots focused on speed-to-lead, then gradually added workspaces for estimates, reviews, and missed calls once they built confidence in the system. ✅ Leverage support: Weekly meetings with their Hatch rep and hands-on guidance helped them learn to fine-tune campaigns or get quick fixes when needed. ✅ Tailor the Experience: They adjusted messaging 4-5 times to align with their brand and resonate with their customers, proving that small tweaks lead to big results. ✅ Prioritize team buy-in: Success hinges on your team embracing the technology. For one CSR, seeing Hatch secure a lead during a lunch break was the moment they were sold on the platform. ✅ Keep a human touch: Even with automation, they ensure a live agent reviews and confirms every booking before it’s dispatched. The takeaway? AI is a tool—it delivers results when you put in the time to implement, test, and refine it for your unique needs. Catch the webinar recap, highlight reel, and full recording here: https://hubs.li/Q030H-JH0 #LeadManagement #AI #ContactCenter #ServiceTitanIntegration #AI CSR #CustomerExperience

Following up on unsold estimates is low-hanging fruit for many businesses, but hiring someone to do it can easily offset that profit. In this clip, learn how Reliable Power Systems captures 10-15% additional revenue in unsold estimates by automating the rehash process. Get the full success story here: https://hubs.li/Q035dmjZ0 #HatchAI #EstimateFollowUp #CustomerExperience #SmarterNotHarder

One of the biggest pain points among home service businesses today is switching between lead platforms all day long, refreshing inboxes and dashboards for Angi, Google LSA, Yelp, Thumbtack, and more. In this clip, Dennis Garza of Apple Aire Inc shares that Hatch was the only solution he found that funneled all of his leads into one central location. Get his full testimonial at https://hubs.li/Q036FZ_B0

Glad to hear that Brown Roofing Company, Inc has had such a great experience with Hatch. Thank you, Kevin, for sharing your feedback with us! Get the full success story here: https://hubs.li/Q030J8GN0 #HatchAI #AccuLynx #LeadManagement #CustomerCommunication

One of our customers' favorite features in Hatch is the ability to target call dispositions—namely, missed calls. Here is how Point Loma Electric & Plumbing is using Hatch and ServiceTitan to tackle missed calls: ➡️ Automated follow-ups: An immediate text response: “Hey, we just missed a call from you. How can we help?” ➡️ Smart cadences: The campaign doesn't stop at the first message. It's a thoughtful cadence on Day 1, 2, 3, 5, and 7. Results: 1. Out of 51 missed calls in the campaign, 12 have been scheduled, and their team is actively handling 17. 2. Time saved: The bot filters out accidental calls (like butt dials), so CSRs can focus on real opportunities. Catch the webinar recap, highlight reel, and full recording here: https://hubs.li/Q030H_j10 #LeadManagement #AI #ContactCenter #ServiceTitanIntegration #AI CSR #CustomerExperience

AI as a way to reduce operational expenses: -It's not necessarily displacing people, it's causing team leaders to think twice before bringing on a new employee. -It's about equipping your current team to do more, in the same amount of time, but without having to work harder. Get the full webinar recap and recording here: https://hubs.li/Q030wDTC0 #WebinarRecap #HatchAI #ContactCenter #OwnedandOperated #Scaling #LeadNurture

If your CSRs are switching between multiple platforms today to manage leads, it may be time to rethink your process. Reliable Power is using Hatch and Wingen to centralize and automate the lead management process, reducing 8 minutes of work (per lead) down to 30 seconds. Imagine what your CSRs can do with 94% more time in their day. Get the full success story here: https://hubs.li/Q03531v90 #HatchAI #LeadManagement #CustomerCommunication #CustomerExperience #SmarterNotHarder

By integrating Hatch and Wingen, Reliable Power Systems increased the set rate on Home Depot leads by 2-3x. Takeaway: It's not about getting more leads but how you treat them. If you're not consistently doing: -Instant outreach -Multiple touches -Personalized messaging, Then you're leaving revenue on the table. Get the full success story here: https://hubs.li/Q03530DY0 #HatchAI #LeadManagement #CustomerCommunication #CustomerExperience #ScaleYourRevenue"